• Provides all communications both external and internal professionally and with the good level of language skills.

• To be familiar with the use of equipment and telephone etiquette.

• Records and transfers calls within the time frame indicated in the Standards.

• Ensure that all guest requests are logged in the Hotel’s Guest Service software

• Provides departmental telephone directory as assigned by the Telephone Supervisor.

• Provides telephone services to guests such as wake-up calls, message taking and paging service.

• Keeps the security of guests’ and all personnel’s information.

• Informs relevant feedback from guests, outsiders and staff in the hotel to the Department Heads.

• Maintains a high level of product knowledge of the hotel and local areas in order to provide guests as requested.

• Extends full cooperation within and between departments.

• Records all charges in accordance with the hotel credit policy.

• Informs concerned supervisors’ events (emergency cases, accident, the failure of the system etc.).

• Strictly follows the emergency procedures of the hotel.

• Assists in front office, reservation, and other areas as needed.

• Performs other duties as assigned by concerned supervisors.