What You Will Do:
Technical Support
- Provide diagnostic support for EV vehicle brand on technical and electrical issues.
- Ensure the availability of necessary special tools, technical literature, and service bulletins at locations.
- Prepare quality cases reports and submit with required data to the technical manager and OEM.
- Report all issues requiring technical assistance or concerns on new vehicles by raising technical reports.
- Advise locations on resolving technical issues.
- Remote assistance to solve technical issues when not physically present.
- Conduct field visits to assist on technical issues.
- Submit technical information reports to the principal and follow up on these reports.
Repair and Coaching
- Assist in the failed part analysis and shipment to OEM.
- Provide on-the-job coaching ensuring 'Fix-it-Right' implementations.
- Coordinate software updates and equipment usage, ensuring completion rate meets technical manager assessment.
Communication and Liaison
- Escalate issues to the technical manager regularly and conduct weekly reviews.
- Promote improvement of customer service in EV and PHEV models through close liaison with all departments.
- Assist the technical manager with customer-focused decisions to maintain a positive customer experience.
Skills
Required Skills To Be Successful:
- Sound knowledge of electronics, onboard diagnostics, and new energy vehicles.
- Ability to organize, analyze, and communicate effectively.
- Experience with modern diagnostic and repair methods.
- Leadership, teamwork, and adaptability in customer service-focused environments.
What Qualifies You For The Role:
- Diploma or equivalent in mechanical or electrical engineering.
- IMI EV Level 3 or 4.
- Valid UAE driving license without travel restrictions within GCC.
- 6 years of experience in automotive repair, with at least 3 years as a master technician or technical support engineer in dealer service operations.