Job Responsibility:

• Drives the implementation of Consumer Protection Standard within defined timeframes by UAE Central Bank and meet all required timelines. 
• Tracks and follows-up with all the stakeholders on gap-assessment and solutions for compliance with the regulatory standards. 
• Support in publishing timely and complete monitoring update for senior stakeholders covering all broad aspects of the Consumer Protection Regulation. 
• Support the implementation plan - covering all products and service areas defined within the Consumer Protection Regulation and Standards
• Reviews Policies and Procedures based on Consumer Protection and other regulatory guidelines and/or observations from Internal Audit, Compliance and Regulators etc. Responsible to lead any ongoing bank-wide regulatory exercises pertaining to Consumer Protection.
• Ensures all Consumer Protection Regulation related reporting, dashboards etc. are published according to set deadlines. 
• Publishes required project status updates and highlighting key areas of concern in management reviews at various forums including Consumer Protection Steering Committee
• Involved in critical analysis of approach and interpretation of Consumer Protection Regulation for solutions and planning.
• Ongoing basis, identify weaknesses and implement control checks with support from relevant stakeholders to ensure no deviation from prescribed Consumer Protection standards. 
• Develops and maintains a strong relationship with internal & external stakeholders to ensure the Bank remains.  
• Coordinates with Business / Segments / Channels for internal and external audit reviews related to Consumer Protection Regulations and oversees timely resolution of any related observations.     

Job Skills & Qualifications:

• Graduate Finance or Management Background
• Knowledge of Retail Banking Products, Policies and Services across channels including branches, digital, contact center and Self -Service Channels 
• At least 12+ years of banking experience spanning across business processes, products, procedures, operations, compliance, risk and understanding of consumer protection regulation of CBUAE. 

What we offer you:

• Competitive salary package 
• Strong emphasis on work-life balance and wellbeing across the bank 
• World-class Learning & Development platform and career development 
• Generous annual leave entitlement and Private Healthcare 
• Preferential banking facilities for employees 

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.