Coordinate the development needs and survey systems projects in conjunction with users, making the link between the business needs and existing technical availability, seeking the best solutions and the optimization of expected results. Contribute to the planning and development of strategies of how technology can be used to create new opportunities and provide competitive advantage for the business. Analyze the business area, noting how it currently operates and how it should operate within integrated concepts related to each other and what data or information are required for the viability of the new opportunities. Explore alternative methods of troubleshooting, including using/modifying external packages ready, etc. Meet with the user or client to define and evaluate specific problems of the area that can be resolved through automated systems. Train users on new or existing systems.

• Testing Information Technology (IT) Performance: Design and monitor the quality of website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.
• Application Software Road Map: Define and maintain a roadmap to facilitate application software development and ensure the development work is prioritized in line with business requirements.
• Technical Developments Recommendation: Discuss and recommend more complex or innovative technical developments to improve the quality of the website/portal/application software and supporting infrastructure to better meet users’ needs.
• Business Requirements Identification: Elicit complex business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.
• Analysis of "As Is" and "To Be": Document complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
• Enterprise Infrastructure Modernization: Drive advances in technologies and architectures to increase the value delivered by technology and digital capabilities, either through improvements to the efficiency of the technology environment or through those that reduce the total cost of technology operations. Recommend and participate in activities related to the design, development, and maintenance of the digital capabilities within the enterprise architecture.
• Personal Capability Building: Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Feasibility Studies: Conduct complex feasibility studies from a technological and organizational perspective and document findings to complete cost-benefit analysis on implementing changes to business processes, products, or business unit structure.
• Enterprise Business Analysis: Interpret the business need and identify solution recommendations to business problems at a business unit level. Lead the improvement efforts that are within span of control at this level.
• Project Management: Manage a portfolio of projects while reporting to senior colleagues.
• Client & Customer Management (External): Manage important client relationships with guidance from senior colleagues, or oversee relationship management with a group of more transactional clients and customers.

• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
• Business Insight – Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
• Manages Complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
• Courage – Steps up to address difficult issues, saying what needs to be said. For example, shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.
• Cultivates Innovation – Creates new and better ways for the organization to be successful. For example, motivates others to find new and better ways to address challenges; provides support and resources for promising ideas. Encourages people to incorporate varied perspectives to strengthen the innovation process.
• Tech Savvy – Anticipates and adopts innovations in business-building digital and technology applications. For example, ensures that the team has adequate resources to invest in technology advancements and the training to use them well. Deploys some new technologies to enhance effectiveness of the group and business.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

• Analyze Current State/AS-IS State – Works at an advanced level to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works independently and provides guidance.
• Define Product/Process Change Strategy – Works at an advanced level to develop an effective change strategy based on gap analyses and enterprise readiness assessment results, including transitions states and release plans. Typically works independently and provides guidance.
• Perform Gap Analysis – Works at an advanced level to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works independently and provides guidance.
• Graphical User Interface Development – Works at an advanced level to use systems and software to design and build user interfaces for computer applications. Typically works independently and provides guidance.
• Application Development – Works at an advanced level to develop software through use of programming languages. Typically works independently and provides guidance.
• Document and Model User Requirements – Works at an advanced level to utilize the appropriate modeling tool(s) to diagram the requirements from data and state changes, process and process improvements, as well as use cases and user stories. Typically works independently and provides guidance.
• Understands Customer Needs – Works at an advanced level to articulate customer needs in the customer's business language and business context. Typically works independently and provides guidance.
• Data Collection and Analysis – Works at an advanced level to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Typically works independently and provides guidance.
• Business Requirements Analysis – Works at an advanced level to express user needs in terms of business requirements, identify current capability of the business to deliver, conduct build or buy analyses, and recommend preferred approach. Typically works independently and provides guidance.
• Requirements Elicitation and Facilitation – Works at an advanced level to lead facilitated sessions for requirements elicitation, focus groups, and user acceptance testing. Typically works independently and provides guidance.
• Enterprise Readiness Assessment – Works at an advanced level to conduct an enterprise readiness assessment to determine the organization's readiness for change. Typically works independently and provides guidance.
• Assessment – Works at an advanced level to assimilate and understand data and information from various sources in order to draw appropriate conclusions and make relevant recommendations. Typically works independently and provides guidance.
• Diagnoses Needs with Questions – Works at an advanced level to systematically assess and identify requirements, issues, or gaps by employing strategic questioning techniques to gather relevant information and determine appropriate solutions. Typically works independently and provides guidance.
• Define Future State/TO-BE State – Works at an advanced level to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state. Typically works independently and provides guidance.
• Requirements Creation and Verification – Works at an advanced level to create the rules for requirements and design quality, perform verification activities, and maintain quality control. Typically works independently and provides guidance.

• Bachelor's Degree or Equivalent Level

• General Experience: Wide and deep experience providing expert competence (Over 10 years to 15 years)
• Managerial Experience: Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)

• Need for Achievement – A tendency to work intensely to achieve and exceed difficult standards.
• Focus – Preference for organization, procedure, and exactitude.
• Adaptability – Comfort with unanticipated changes of direction or approach.
• Persistence – A tendency toward passionate and steadfast pursuit of long-term goals, in spite of obstacles, discouragement, or distraction.
• Composure – The ability to stay calm and poised in stressful, difficult, or ambiguous situations.
• Curiosity – The extent to which a person is likely to tackle problems in a novel way, see patterns in complex information, and pursue deep understanding.
• Sociability – The natural inclination to engage with and interact with others.
• Confidence – The degree to which a person is convinced that they control the course of events in their lives.
• Credibility – The degree of consistency between a person's words and actions.
• Openness to Differences – A desire to consider and explore differences in perspective, thought, and experience of persons from a variety of backgrounds.
• Tolerance of Ambiguity – Comfort with uncertain, vague, or contradictory information that prevents a clear understanding or direction.
• Empathy – Being attuned to others' feelings,motivations and concerns.
• Assertiveness – The degree to which people enjoy taking charge and directing others.
• Situational Self-Awareness – The ability to stay attuned to one's own experiences, motivations, and reactions in the present moment.
• Optimism – The degree to which people are comfortable with themselves and positive about life.
• Risk-Taking – A willingness to take a stand or take chances based on limited information.
• Affiliation – A preference for aligning with a larger team or organization toward a common goal.
• Influence – The ability to motivate and persuade others.
• Trust – An expectation of honesty and forthrightness on the part of oneself and others.
• Humility – The degree to which a person is seen as courteous, free from self-absorption, and easy to get along with.