Job description

About the role

The IT Support Officer is the first point of contact for all technology-related queries and incidents. You will own the timely resolution of support tickets and the smooth operation of the organization's IT infrastructure — spanning end-user support, system maintenance, and adherence to IT security and compliance standards. This is a hands-on, proactive role for a detail-oriented professional who takes full ownership of their responsibilities.

Key responsibilities:

IT helpdesk & day-to-day troubleshooting

• Printer connectivity, drivers, and network printing (including vendor liaison)
• Wi-Fi, internet, and general network connectivity; ISP liaison when required
• Email delivery and mailbox support
• VPN connectivity for remote users
• General laptop and desktop troubleshooting; application and third-party vendor support
• Antivirus, endpoint monitoring, software updates, and patch management
• IT asset tracking and support documentation

Security & compliance monitoring

• Firewall monitoring and routine security administration
• Microsoft Defender for Endpoint alerts and response
• MFA and Conditional Access policy maintenance
• Microsoft 365 policies, permissions, and access controls
• Mobile Application Management (MAM) policy management

User management

• New user onboarding/offboarding via Azure AD, M365, and VPN
• Laptop configuration for new joiners; device wipe/reset on exits

Backup monitoring & reporting

• Monthly backup confirmation (M365, SARB, Tally, server)
• Monthly security health check report for all devices
• Quarterly restore testing in line with DIFC compliance requirements

Non-negotiables:

• Minimum 2 -3 years of hands-on experience in UAE market.
• Must holds bachelor’s degree in IT, computer science.
• Strong time management skills with the ability to prioritize and handle multiple support requests and deadlines simultaneously.
• Strong sense of ownership — follows through on tickets, updates stakeholders without reminders, and ensures issues are fully resolved before closure.
• Proactiveness to work, an initiator and can execute work with minimum supervision.
• Ability to switch comfortably between user support, system administration, vendor coordination, and IT documentation without compromising accuracy or quality.

What you’ll get:

• Full ownership of your role.
• Chance to learn and experience diverse roles within the department.
• Competitive salary package, visa, medical insurance, life insurance, annual leave, and airfare allowance.
• Opportunity to build and streamline IT department as a whole.