Job Description

Roles & Responsibilities

About the Role: We are seeking a warm and attentive Hostess to welcome guests and manage reservations at our upscale restaurant in Cairo. The ideal candidate will have 1–3 years of hospitality experience, strong interpersonal skills, and a passion for delivering exceptional customer service. Responsibilities: Greet and seat guests promptly in a professional and courteous manner Manage reservation system, maintain accurate waitlists, and handle walk-ins Provide guests with menus, explain daily specials, and answer menu-related questions Coordinate with kitchen and service staff to ensure timely seating and table turnover Handle guest inquiries, resolve complaints, and escalate issues when necessary Maintain a tidy and organized host station, entryway, and waiting area Required Qualifications: 1–3 years of experience as a hostess, front desk associate, or similar hospitality role Excellent verbal communication and interpersonal skills Strong organizational abilities and the capacity to multitask in a fast-paced environment Friendly, confident demeanor with a professional appearance Basic computer literacy and familiarity with reservation software Fluency in Arabic and proficiency in English Preferred Qualifications: Experience in an upscale or fine dining establishment Knowledge of additional languages Certification in hospitality or customer service training Flexibility to work evenings, weekends, and holidays