Job Description
Roles & Responsibilities
1. Functional & Business Support
Support finance users during budgeting, forecasting, and reporting cycles
Troubleshoot issues in planning templates, reports, dashboards, and Excel add-ins
Validate calculations, allocations, and data consistency
Assist in resolving data mismatches and user queries
2. Technical Support
Monitor and resolve ETL jobs, integrations, and API issues
Perform performance tuning of cubes, reports, and applications
Manage user access, security, and metadata administration
Conduct system health checks and environment monitoring
3. Data & Integration Support
Monitor automated data loads from SAP S/4HANA, POS, and other systems
Investigate and resolve discrepancies in financial data (Actuals, Budget, Forecast)
Provide support for ad-hoc data refreshes and validation
4. Enhancements & Continuous Improvement
Deliver minor enhancements such as new reports, planning templates, and dashboards
Improve existing models using current data architecture
Recommend optimizations and process improvements
5. Governance & Documentation
Maintain technical documentation, data models, and integration flows
Contribute to monthly and quarterly reporting (SLA performance, system health)
Support release management and deployment processes
Desired Candidate Profile
Strong experience with Jedox EPM (planning, reporting, ETL, cubes)
Proven L2/L3 support experience in FP&A environments
Knowledge of SAP S/4HANA integrations and financial data models
Experience in retail domain preferred
Strong troubleshooting, analytical, and communication skills
Ability to manage SLAs and work in structured support environments
Nice to Have