Job Description
Roles & Responsibilities
Riverbed NPM Including (AppResponse , Netprofiler, NetIM, Portal)
· Provide centralized remote monitoring service from vendor NOC
· Perform continuous monitoring of Riverbed alerts and dashboards
· Validate alerts, create incidents, and perform L1 triage
· Escalate incidents based on defined SOPs
· Provide continuous tuning and optimization aligned with OEM services
· Deliver reporting, trend analysis, and recommendations
Desired Candidate Profile
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of hands-on experience with Riverbed NPM solutions (SteelCentral, NetIM, etc.).
- Proven expertise in network protocols (TCP/IP, HTTP, DNS, etc.) and network troubleshooting.
- Strong understanding of application performance monitoring (APM) concepts and methodologies.