Job Description

Roles & Responsibilities

Job description

Work Location : Abu Dhabi, Shahama

Work Timings : Day Shift

Work Week : Monday to Saturday

Off Days : Sunday

Roles and Responsibilities

• Handle both inbound and outbound calls professionally, ensuring prompt and effective resolution of customer inquiries.
• Accurately document all customer interactions in the CRM system to maintain up-to-date records.
• Identify, prioritize, and escalate issues that require further attention to ensure timely resolution.
• Provide customers with clear, detailed information about products and services, helping them make informed decisions.
• Use strong problem-solving abilities to address complaints and offer suitable solutions.
• Maintain an in-depth understanding of products and services to confidently answer customer questions.
• Meet individual and team performance goals, contributing to the overall success of the call center.
• Build and sustain positive relationships with customers, fostering satisfaction and long-term loyalty.
• Collaborate with team members to exchange knowledge, insights, and best practices, driving overall team performance.

Desired Candidate Profile

• A Bachelor's degree in a relevant field, demonstrating a strong foundation in customer service principles.
• At least 2 years of experience in a call center or customer service role, with a proven track record of success.
• Certification in customer service or related fields is highly preferred, showcasing a commitment to ongoing professional growth.
• Experience in the telecommunications or e-commerce sectors is preferred, bringing relevant industry expertise.
• Proficiency in English is mandatory.

Job Type: Full-time

Pay: Up to AED5,000.00 per month