Job Description

Roles & Responsibilities

1. Greeting and welcome all visitors and clients in a friendly and professional manner.

2. Issue customer service tokens to all customers and ensure visitors are directed to appropriate person or directed to seating area.

3. Offer refreshments and ensure that the baristas are taking care of the customers.

4. Keep the customers updated and engaged, if there are any delays, at the waiting area.

5. Ensure only one customer is being attended at a time by our staff.

6. Check all counters frequently for inactive or pending tokens and escalate to CRM.

7. Answer incoming calls, respond to general inquiries, log into the ERP System and assign to the right person with accurate notes and details.

8. Maintain a clean, organized, and presentable reception area always.

9. Report daily token delays, issues, and unusual cases to the Customer Relations Manager.

10. Handle customer feedback and immediately inform the Customer Relations Manager about complaints or service concerns.

11. Registration of all the calls received through the bright-call and assigned to the relevant department till the system automated the calls integration.

12. Sending and receiving couriers, if and when required.

13. Performing any other tasks or responsibilities assigned by management as required.

Desired Candidate Profile

1. Excellent verbal and written communication skills.

2. Strong customer service and interpersonal skills.

3. Good organizational and multitasking abilities.

4. Basic computer proficiency, including ERP/CRM systems and Microsoft Office.