Job Description

Roles & Responsibilities

• Daily cleaning and upkeep

  • Clean and sanitise designated areas including offices, meeting rooms, kitchens, bathrooms and communal spaces to established standards.

  • Dust, vacuum, sweep and mop floors; empty bins and replace liners.

  • Refill consumables (soap, paper towels, toilet paper) and report low stock levels to line manager.

  • Ensure furniture and equipment are arranged tidily and safely.

  Laundry and linen

  • Collect, wash, dry, fold and store linen and towels in line with hygiene procedures.

  • Maintain accurate records of laundry stock and report losses or damage.

  Event support and set‑up

  • Assist with event set‑up and breakdown, including moving furniture and preparing rooms to briefed specifications.

  • Ensure quick turnarounds between bookings while maintaining cleanliness standards.

  Health, safety and maintenance

  • Follow health and safety guidelines at all times, using cleaning chemicals and equipment safely and in accordance with instructions.

  • Report maintenance issues, hazards or breakages to the operations team promptly.

  • Participate in routine checks and support pest control or deep‑clean schedules when required.

  Customer service and teamwork

  • Greet members, visitors and colleagues courteously and assist where appropriate.

  • Work collaboratively with colleagues across teams to ensure a positive experience for Members and visitors.

  • Maintain professional, respectful interactions that reflect the organisation’s values.

  Record keeping and supplies

  • Maintain accurate cleaning logs, checklists and stock records as required.

  • Support ordering and receiving of supplies, ensuring storerooms are tidy and items are stored safely.

Desired Candidate Profile

• Possess a minimum of 1-2 years of proven experience in a professional housekeeping or cleaning role.

• Demonstrate a keen eye for detail and a commitment to achieving high standards of cleanliness.

• Exhibit physical stamina and agility to perform tasks such as bending, lifting, and standing for extended periods.

• Communicate effectively in English, with proficiency in other languages being a distinct advantage.

· Previous housekeeping, facilities or cleaning experience preferred but not essential; training will be provided. · Ability to follow instructions, manage time effectively and work with minimal supervision. · Physically able to perform duties including lifting, bending and prolonged standing. · Flexible approach to working hours including occasional evenings or weekends to support events.