Job Description

Roles & Responsibilities

Main Duties & Responsibility

Safety and Security

• Notify your manager-supervisor immediately in the event of work-related incidents or any other injuries.
• Discern and rectify hazardous job methods or circumstances and/or relay them to management and security, safety staff.
• Abide by the safety and security directives and processes of the organization and department to guarantee a spotless- secure- and protected atmosphere.
• Adhere to property-specific procedures when confronted with critical situations -for instance- evacuations-medical crises- natural calamities.
• Preserve vigilance concerning unwanted individuals present on property premises.
• Observe the policies and procedures for the secure use and storage of gear, machinery, and tools.
• Utilize the correct gear and apply appropriate lifting techniques when needed to prevent harm.
• Successfully accomplish relevant safety education and gain certifications for executing work assignments.

Key Responsibilities

1. Guest Services:
• Greet guests warmly and professionally upon arrival.
• Answer incoming calls promptly and assist guests with inquiries- requests- and reservations.
• Provide accurate information about hotel facilities- services- and local attractions.
2. Communication:
• Maintain a polite and professional demeanor in all interactions with guests and colleagues.
• Relay messages and information to guests and other hotel departments accurately and promptly.
• Handle guest complaints and concerns with empathy and a commitment to resolving issues.
3. Administrative Duties:
• Perform check-ins and check-outs efficiently, ensuring accurate guest information and billing details.
• Update and maintain guest records in the hotel management system.
• Handle cash transactions and maintain a balanced cash drawer.
4. Coordination:
• Coordinate with other hotel departments to fulfill guest requests and ensure smooth operations.
• Work closely with housekeeping, concierge, and other teams to address guest needs promptly.
5. Problem Resolution:
• Anticipate and address potential challenges to ensure a seamless guest experience.
• Report any maintenance issues or room discrepancies to the appropriate department.

1. Technology:

· Utilize hotel management software and communication systems effectively.

· Operate office equipment, including phones, computers, and fax machines.

2. Security and Compliance:

· Adhere to hotel security and safety procedures.

· Follow all privacy policies and maintain the confidentiality of guest information.

3. Professional Development:

· Stay informed about hotel services, amenities, and local attractions.

· Participate in training programs and meetings as required.

Desired Candidate Profile

Job Summary:

As Front Desk Agent, you are responsible for providing exceptional guest service by efficiently managing incoming calls, handling guest inquiries, and ensuring a positive and welcoming experience for all guests. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Job Specifications:

Education:

· High school diploma or equivalent required; additional education in hospitality or a related field is a plus.

· Proven experience in a customer service or reception role, preferably in the hospitality industry.

Training/Experience:

· Previous experience in a similar role within the hospitality industry is preferred.

· Excellent verbal and written communication skills.

· Strong organizational and multitasking abilities.

· Proficiency in using computers and hotel management systems.

· Ability to work a flexible schedule, including evenings, weekends, and holidays.

· Excellent interpersonal and communication skills.

· Strong customer service orientation.

· Ability to handle multiple tasks and prioritize effectively.

Guidelines and Protocols

• Safeguard the confidentiality and safety of visitors and colleagues.
• Preserve the secrecy of exclusive resources and data.
• Adhere to corporation and sector directives and methodologies.
• Defend corporate apparatus, gear, machinery, or other resources in alignment with organizational guidelines and methodologies.
• Warrant that attire, nametags, and individual presentation are immaculate, sanitary, expert, and congruent with corporate directives and methodologies.

Fulfill any additional job responsibilities as assigned by supervisors that are within reason