Drive Store Sales and Profit

• Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.

• Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.

• Maximize sales opportunities through effective product placement, promotions, and upselling techniques.

• Constantly review sales performance and key performance indicators to identify opportunities for sales growth.

• Ensure efficient inventory management to minimize stock-outs and overstock situations that could impact sales.

Develop a Strong and Engaged Team

• Lead, motivate, and coach a high-performing store team, fostering a positive and inclusive workplace culture.

• Recruit, train, and onboard new team members, ensuring they are well-equipped to perform their roles effectively.

• Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.

• Identify and develop high-potential staff members for future leadership roles within the organization.

Deliver High Level of Customer Service

• Set a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand’s values.

• Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.

• Ensure the store environment is welcoming and customer-friendly, with staff always ready to assist and engage customers.

• Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction.

Drive Operational & Service Excellence

• Oversee day-to-day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.

• Ensure all operational processes are in place, from inventory management to health and safety procedures.

• Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues.

Deliver Excellent Visual Standards

• Ensure the store meets visual merchandising standards, with product displays that are clean, attractive, and aligned with brand guidelines.

• Regularly check the store’s visual presentation to ensure it’s up-to-date and optimized for customer engagement.

• Collaborate with the VM team to ensure that in-store displays reflect seasonal trends, promotions, and sales targets.

Desired Candidate Profile

• Experience in sales strategies and profitability.

• Effective communication and interpersonal skills.

• Ability to deliver exceptional customer service.

• Strong organizational and problem-solving skills.

What Qualifies You For The Role:

• Proven track record of sales and profitability achievement.

• Experience in implementing successful sales strategies and tactics.

• Demonstrated commitment to putting the customer first and resolving customer issues effectively.

• Strong organizational and problem-solving skills to manage complex operational challenges.