Quotations & Sales Support

• Prepare, issue, and track customer quotations using approved pricing and templates.

• Maintain a live quotation register with follow-up dates and status updates.

• Process customer purchase orders and issue order acknowledgements within 24 hours.

• Keep quotation and order details current in the CRM as part of day-to-day sales support.

• Support the Regional Sales Manager with customer correspondence and proposal follow-up.

Order Management

• Manage the complete order lifecycle from receipt of customer PO through delivery and invoicing.

• Place and track supplier purchase orders with joint venture partners and third-party manufacturers.

• Maintain an up-to-date order tracker and provide regular status reports.

• Coordinate documentation requirements with QA/QC personnel for each order.

Basic Logistics Coordination (Smaller Commodity Shipments)

• Coordinate smaller commodity shipments with freight forwarders and third-party logistics providers.

• Prepare and verify shipping documentation, including commercial invoices, packing lists, and certificates of origin.

• Monitor shipment progress and provide proactive updates to customers.

Shared Services & Admin (SharePoint / CRM Ownership)

• Own and maintain the company's shared SharePoint sites and CRM system as primary administrator, ensuring data accuracy, consistent structure, and proper use across the team.

• Maintain accurate CRM records, including opportunities, activities, quotations, and orders.

• Provide general administrative and assistant support to the Regional Sales Manager, including meeting minutes, scheduling, and follow-up actions.

• Support other shared administrative functions across the Dubai office as needed.

Desired Candidate Profile

• 1–3 years of experience in inside sales, order management, administrative/assistant support, or related roles.

• Hands-on experience with Microsoft SharePoint and CRM platforms, with the ability to take ownership of their upkeep, structure, and data quality.

• UAE work experience preferred but not essential for the right candidate.

• Knowledge of UAE free zone operations and customs procedures.

• Working knowledge of Incoterms (EXW, FOB, CIF, DDP, DAP).

• Experience with CRM and ERP systems.

• Strong Microsoft Excel, Word, and Outlook skills.

• Excellent written and verbal English communication skills.

• Degree or diploma in Business Administration, Supply Chain Management, or a related field.

  
  

  Preferred Qualifications

  • Experience in aviation, oil & gas, industrial equipment, or technical trading industries.

  • Familiarity with freight booking platforms and shipment tracking systems.

  • Arabic language skills.