Team Management

• Prepare the team for upcoming jobs and allocate job cards to maximize throughput in a timely manner.

• Ensure quality checks are done on finished jobs by technicians to minimize return jobs and complaints.

• Monitor and improve the competency of team members.

• Accountable for the functioning and repairs of tools/equipment used in the workshop.

Operational Management

• Review pre-order forms to confirm parts requirements and ensure guaranteed solutions.

• Monitor warranty jobs to ensure compliance with warranty guidelines and facilitate smooth processing.

• Review workshop figures to monitor progress of operational targets and prepare reports for management discussions.

• Monitor communication with customers through Service Advisors to enhance customer satisfaction.

Service Efficiency

• Ensure optimum utilization of workshop labor and resources to achieve operational efficiency targets.

• Extend 24x7 service support to customers, including emergency support for breakdowns.

• Handle stringent requirements from customers for vehicle/bus uptime to avoid penalties for delays.

Desired Candidate Profile

• Strong communication skills.

• Technical knowledge in vehicle diagnosis and repair.

• Ability to think analytically and plan effectively.

• Proficiency in technical software and workshop management.

What Qualifies You For The Role:

• Diploma in Mechanical/Automotive or related field.

• Certified Automotive Technician.

• Minimum 5 years of hands-on experience in workshop repair and operations, with at least 2 years in a supervisory capacity.

• BKT (Bus Key Technician) Certification from Volvo Bus Corporation is advantageous.

• Sound technical knowledge in vehicle diagnosis and repair.

• Good communicator in English; Arabic language skills are an advantage.

• Knowledge of technical software.

• Valid UAE Passenger Bus driver's license is advantageous.