Job description

JOB TITLE
Ski Instructor | MAF Entertainment | Ski Academy
ROLE SUMMARY
The purpose of this role is to conduct Private & Group Ski or Snowboard lessons, ensuring a high standard of customer service. Always provide full supervision of the guests during lessons and a high safety standard during lessons.
ROLE PROFILE

• Deliver private and group ski/snow lessons for all skill levels, including guests with special needs, while maintaining high customer service standards.
• Handle guest inquiries professionally and provide guidance on lessons, bookings, sales, and available services.
• Ensure all rental equipment is checked, properly fitted, and safe before guest use.
• Take responsibility for guests throughout lessons, ensuring safety and compliance with access control procedures.
• Support revenue growth through upselling lessons, promoting Ski Egypt services, and assisting in achieving academy targets
• Participate in instructor training programs, support onboarding of new joiners, and assist in competitions and events.
• Maintain professional appearance, follow company grooming standards, and comply with all SOPs, HSE, and workplace policies.
• Remain flexible to work shifts, weekends, holidays, and assist other departments or perform additional duties when required.

REQUIREMENTS

• Certified Ski/Snowboard Instructor with an international qualification.
• Minimum one season in a Ski Academy with prior kids teaching experience.
• Advanced skiing/snowboarding skills with the ability to instruct at a professional level.
• Fluent in both Arabic and English with strong communication skills.
• Strong teamwork, customer service focus, and effective teaching methods.
• Good organization, planning skills, and flexibility to work shifts.