Job description

Overview of the role:

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.

We are looking for an experienced Warranty Administrator to join our BYD Aftersales team in Dubai. This role is responsible for managing warranty operations efficiently, ensuring warranty claims are processed accurately and within OEM guidelines while maximizing warranty revenue and minimizing claim rejections.

The successful candidate will play a key role in supporting the warranty team, maintaining strong relationships with OEM partners, monitoring performance through detailed reporting, and ensuring compliance with manufacturer and company standards.

What you will do:

• Manage and oversee warranty operations in line with BYD and company policies and procedures.
• Process warranty claims accurately and within required timelines to maximize claim acceptance and revenue recovery.
• Provide technical and operational guidance to the warranty team on warranty-related matters.
• Monitor warranty performance, identify improvement opportunities, and support the achievement of departmental targets.
• Prepare and analyze daily, weekly, and monthly warranty performance reports and KPIs.
• Support and participate in warranty audits, ensuring compliance with OEM and internal requirements.
• Reconcile warranty accounts, credit notes, and remittances in accordance with financial guidelines.
• Collaborate with Aftersales, Parts, Technical, Finance, and OEM stakeholders to resolve warranty-related issues efficiently.
• Conduct on-the-job training and provide support to Warranty staff and Service Advisors.
• Support visiting OEM representatives and maintain excellent working relationships with manufacturer partners.

Skills

Required skills to be successful:

• Strong understanding of automotive warranty processes and OEM warranty standards.
• Experience managing warranty claims, submissions, reconciliations, and audits.
• Excellent analytical and reporting skills.
• Strong attention to detail and accuracy.
• Ability to identify and resolve warranty-related issues effectively.
• Good communication and stakeholder management skills.
• Ability to prioritize workload and meet deadlines.
• Strong organizational and time management capabilities.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to coach, mentor, and support team members.

About the team:

You will be part of the BYD Aftersales team, supporting one of the fastest-growing automotive brands within Al-Futtaim Automotive. The team is committed to delivering exceptional customer experiences through operational excellence, technical expertise, and strong manufacturer partnerships.

Working closely with Service, Technical, Parts, Finance, and OEM stakeholders, you will play an important role in ensuring the smooth and compliant operation of the warranty function.

What equips you for the role:

• Diploma or Degree in Mechanical Engineering, Automotive Engineering, or a related field.
• Minimum 5 years of automotive distributor experience.
• Minimum 3 years of experience as a Warranty Administrator.
• Strong knowledge of automotive warranty processes and OEM claim procedures.
• Hands-on experience with SAP IS-Auto and/or SAP S/4HANA is mandatory.
• Experience working with OEM DMS and warranty systems.
• Strong Microsoft Office proficiency.
• Excellent communication and presentation skills.
• High levels of integrity, professionalism, and accountability.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work collaboratively within a fast-paced aftersales environment.