Job description

What You Will Do:

Customer Relationship Management

• Build long-term relationships with customers to ensure customer retention and loyalty.
• Effectively manage customer complaints to satisfactory closure to sustain and improve Customer Service Value and Net Promoter Scores.
• Ensure customers are informed about progress updates and maintain on-time delivery commitments.
• Provide detailed explanations of work performed and associated costs to customers to demonstrate value addition.

Sales and Revenue Targets

• Achieve financial objectives by upselling and discount control to meet monthly revenue targets.
• Comply with Standard Operating Procedures, Company policies, and Distributor Programs to maintain consistency in customer experience.
• Contribute to achieving budgeted service and sales revenue targets every month.
• Engage with customers to consult on service requirements and ensure the vehicle is fixed right the first time.

Skills

Required Skills To Be Successful:

• Strong customer relationship and handling skills.
• Technical proficiency in automotive service processes.
• Familiarity with MS Office; SAP knowledge preferred.
• Effective communication skills in English and basic Arabic.

What Qualifies You For The Role:

• Diploma or Bachelor of Automobile/Mechanical Engineering.
• 3 to 5 years of experience in the automotive industry, preferably in a similar service role.
• Knowledge of MS Office and SAP is preferred.
• Technical proficiency is essential.
• Customer handling skills and good communication abilities.
• Conversant in English and basic Arabic.
• Product and process knowledge.
• Culturally sensitive and committed to teamwork.