Job Purpose The System Administrator is responsible for the day-to-day administration, monitoring, maintenance, security, and optimization of DRE Group's IT infrastructure, cloud services, end-user computing environment, and enterprise platforms — ensuring the availability, performance, security, and compliance of systems that support business operations. The role supports Microsoft 365, Entra ID, Intune, Microsoft Defender, servers, networks, cybersecurity controls, backups, endpoints, and business applications, and provides Level 2/3 technical support through the IT Service Desk.
Infrastructure & Servers — Administer Windows Server infrastructure – MS Azure cloud & local, Entra ID/Active Directory, Group Policy, DNS/DHCP, and file services; monitor performance and capacity, and manage patching, upgrades, and documentation.
Microsoft 365 — Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), manage mailboxes and access requests, and support governance, security, and data retention controls.
Identity & Access Management — Manage the user lifecycle (onboarding, transfers, offboarding) and administer Entra ID, MFA, Conditional Access, SSO, and privileged/segregated access.
Endpoint & Device Management — Manage endpoints (laptops, desktops, mobile devices, printers, meeting-room systems) via Microsoft Intune, maintaining compliance, security posture, and hardware lifecycle.
Cybersecurity Operations — Administer Microsoft Defender/Halcyon/Mimecast/other systems related, triage alerts, remediate vulnerabilities, support incident response, and contribute to compliance reporting.
Network Administration — Support LAN, WAN, Wi-Fi, VPN, and firewalls; monitor connectivity and performance, and coordinate with ISPs, telecom vendors, and implementation partners.
Backup, DR & Continuity — Administer backup platforms, remediate failures, run restoration/DR tests, and maintain retention and continuity documentation.
Enterprise Application Support — Provide infrastructure and access support for SAP S/4HANA, SAP Ariba, SAP SuccessFactors, Yardi, Salesforce, Power BI, and SharePoint-based solutions.
IT Service Management & Projects — Resolve incidents and requests via ManageEngine ServiceDesk within SLA, drive root-cause analysis, maintain SOPs/knowledge articles, and support IT and digital transformation projects (including after-hours support when required).
Desired Candidate Profile
● Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline.
● Additional certifications on Cloud Infra & Security management are preferred.
● 5–8 years of system administration experience in a corporate IT environment, including 3+ years administering Microsoft 365 and cloud-based infrastructure.
● Experience supporting enterprise environments with multiple business applications and distributed users.
● Experience in real estate, construction, property management, retail, hospitality, or corporate group environments is preferred.
Technical Skills
● Core Infrastructure: Windows Server, Active Directory, DNS/DHCP, file services, virtualization, storage, patching, and monitoring.
● Cloud & Collaboration: Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, and Power Platform.
● Security: Microsoft Defender, MFA, Conditional Access, endpoint protection, vulnerability remediation, and security hardening.
● Networking: TCP/IP, VLANs, VPN, firewall support, Wi-Fi, and LAN/WAN troubleshooting.
● Operations: ManageEngine ServiceDesk, ITIL-aligned service management, SLA tracking, and root-cause analysis.
● Preferred Certifications: Microsoft Certified: Azure Administrator Associate, Microsoft 365 Administrator, Microsoft Security Administrator, ITIL Foundation, CompTIA Security+/Network+ (all preferred, not required).
● Scripting & Automation: PowerShell scripting for administration, reporting, and automation.
● Preferred Certifications: Microsoft Certified: Azure Administrator Associate, Microsoft 365 Administrator, Microsoft Security Administrator, ITIL Foundation, CompTIA Security+/Network+ (all preferred, not required).