Job Purpose To deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all customers, with the key aim of retaining existing customers and attracting new ones.

Job Responsibilities

• Greet and welcome customers confidently and in a professional manner.

• Guide customers through the showroom, introduce them to the Sales Consultant, and arrange refreshments.

• Assist customers until a Sales Consultant becomes available.

• Contact customers two days after their visit to ensure a high level of customer service is maintained.

• Ensure walk-in customer details are captured, entered into the system as leads, and submitted to the line manager on a daily basis.

• Create leads in Salesforce and transfer them to the relevant Sales Consultant.

• Ensure all leads are converted and reported to the manager.

• Create leads from telephone enquiries and forward them to the Sales Team.

• Ensure all incoming calls are answered within three rings.

• Ensure all calls are transferred to the appropriate person within 45 seconds.

• Ensure the timely submission of the showroom tracker, first visit survey detailed report, SSI report, telephone enquiries report, delivery follow-up report, and any other reports as required.

• Remain alert to any unusual or untoward activities occurring within the showroom and report them accordingly.

• Support the Delivery In Charge/Delivery Manager in receiving vehicles on Oracle and updating the new vehicle stock ageing report on a daily basis.

• Support the Delivery In Charge/Delivery Manager in arranging showroom display vehicles and updating the stock ageing report on a weekly or bi-weekly basis.

• Support the Delivery In Charge in conducting physical stock checks on a weekly basis.

• Support the Delivery In Charge/Manager in maintaining and managing test drives on a daily basis.

• Maintain records relating to the maintenance of the test drive vehicle fleet.

• Assist with the preparation and coordination of test drives for Sales Executives.

• Collect customer feedback and forward it to the Branch Manager for review on a daily basis.

• Assist in sourcing and coordinating required maintenance and support suppliers.

• Maintain an inventory of supplies and report stock levels to the line manager as required.

Desired Candidate Profile

Educational Qualification

• High school diploma or equivalent; a degree in hospitality, business, or a related field would be advantageous.

Work Experience

• Minimum of 1-3 years' experience in a similar role.

Competencies

• Proven experience in customer service, preferably within a showroom, retail, or hospitality environment.

• Strong communication and interpersonal skills.

• Excellent organisational skills and attention to detail.

• Ability to work under pressure and manage multiple tasks effectively.

• Professional and friendly demeanour with a strong focus on customer satisfaction.

• Proficiency in Microsoft Office and showroom management software (preferred).

Languages

• Fluent in English; Arabic would be an advantage.