Job description

Overview Of The Role:

• The technician is responsible for ensuring prompt and efficient troubleshooting, servicing, and repair of marine power generators, with an emphasis on first-time-right repairs. They must stay updated with technical advancements and maintain stringent communication and reporting standards to ensure seamless operation and customer satisfaction. A major component of the role involves proactive problem-solving both on-site and in the workshop to prevent breakdowns and ensure optimal unit uptime, thus minimizing potential penalties. The technician also provides 24/7 service support and emergency assistance as required.

What You Will Do:

General

• Work independently with minimal direction to troubleshoot and repair power generators.
• Share technical knowledge and provide guidance to team members for achieving excellence.
• Perform routine checks and services to ensure trouble-free operation and suggest additional necessary repairs.
• Conduct service, troubleshooting, repair, and replacement of mechanical and electrical components.
• Expand technical skills to cover new products and systems.
• Ensure minimal repeated service-related complaints and zero customer complaints regarding behavior or attitude on site.
• Proactively identify and solve potential problems in the workshop and field.
• Maintain effective communication with Foreman, Service Advisor, and Service Manager regarding work required.
• Utilize tools and best practices described in service manuals, SOW, and wiring diagrams to avoid rework.
• Pay attention to details, standards, and specifications, adhering to the standard operating procedure.
• Use service checklists and implement instructions from workshop manuals and wiring diagrams to ensure tasks are completed as directed.
• Monitor productivity and efficiency reports and manage number of reworks and KPI reports.

Skills

Required Skills To Be Successful:

• Proficient troubleshooting skills for power generators.
• Ability to work independently and with minimal supervision.
• Strong communication skills, especially in technical contexts.
• Proven competency in using tools and manuals for efficient servicing.

What Qualifies You For The Role:

• Technical Education or Apprenticeship in relevant fields.
• Diploma in Technician/Generators/Automobile Engineering.
• Proven technical expertise in servicing, repairs, and troubleshooting independently.
• At least 5-10 years of experience with power generators.
• Effective communication skills in English; knowledge of Arabic is beneficial.
• Valid driving license.
• Strong interpersonal and teamwork skills.
• Experience in accurate reporting and record-keeping of service tasks.