Job description

Reference code: JR131770 The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity and innovation.

How will you make an impact?

As Business Risk Manager, you will support the Maison’s internal-control and compliance framework across boutiques, points of sale, digital activities and office operations in the UAE. You will partner closely with boutique and cross-functional teams to strengthen controls while supporting operational efficiency and an exceptional client experience.

You will:

• Review and maintain the Boutique Operations Manual in collaboration with regional and international teams.
• Partner with boutique management to optimise operational workflows while ensuring effective risk control.
• Engage boutique administrative teams through regular meetings, guidance and training on operational controls, compliance, AML and fraud prevention.
• Ensure new joiners receive an appropriate introduction to compliance and boutique operations during their probation period.
• Support boutiques with operational queries and continuous-improvement initiatives aimed at increasing client-facing time.
• Analyse boutique sales activity, including exchanges, refunds, deposits, high-value transactions, price changes and reservations.
• Conduct Operational Checks across boutiques and points of sale, provide on-site guidance and prepare the related reports.
• Follow up on audit findings and recommend improvements to strengthen control effectiveness.
• Ensure boutique inventories and product-related operations comply with Maison and Group standards, including the resolution of any discrepancies.
• Assess business risks, contribute to process-improvement projects and support investigations and other sensitive boutique matters with complete confidentiality.

How will you experience success with us?

You bring:

• In-depth knowledge of boutique operations, with experience in internal controls, compliance, audit or business risk.
• The ability to assess business situations and transactions, identifying risk areas, potential fraud exposure and opportunities for improvement.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• Excellent communication and stakeholder-management skills.
• An independent and solutions-oriented approach, with a high level of integrity and discretion.
• Fluency in English; French and/or Arabic would be an advantage.
• Flexibility to travel occasionally within the UAE and support evolving business needs.