• Process guest check-ins and check-outs in the CID (Criminal Investigation Department) system in line with hotel and government requirements.

• Accurately register and update guest details in the CID system for all arriving and departing guests.

• Use the Redberry system to capture and copy guest identification documents (passports, Emirates IDs) and paste the data into the CID system.

• Review entries for errors and make necessary corrections to guest ID data in the CID system.

• Provide accurate Arabic translation for Arabic-speaking guests during registration and check-in/check-out.

• Perform daily reconciliation between the Opera PMS and the CID system to ensure guest records match across both systems.

• Identify and resolve discrepancies found during reconciliation between Opera and the CID system in a timely manner.

• Ensure all guest data is entered accurately and submitted to CID within the required timeframe.

• Maintain strict confidentiality of all guest personal information and identification documents.

• Coordinate with Front Office, Reception, and the Duty Manager on any CID-related issues or documentation concerns.

• Liaise with CID/Police authorities as required regarding guest registration matters.

• Maintain accurate records and reports of check-ins, check-outs, and CID submissions for audit purposes.

• Stay up to date with CID system updates, Opera PMS changes, and relevant guest registration regulations.

• Assist with other CID- and Front Office-related administrative tasks as assigned by management.

  • Process guest check-ins and check-outs in the CID (Criminal Investigation Department) system in line with hotel and government requirements.

  • Accurately register and update guest details in the CID system for all arriving and departing guests.

  • Use the Redberry system to capture and copy guest identification documents (passports, Emirates IDs) and paste the data into the CID system.

  • Review entries for errors and make necessary corrections to guest ID data in the CID system.

  • Provide accurate Arabic translation for Arabic-speaking guests during registration and check-in/check-out.

  • Perform daily reconciliation between the Opera PMS and the CID system to ensure guest records match across both systems.

  • Identify and resolve discrepancies found during reconciliation between Opera and the CID system in a timely manner.

  • Ensure all guest data is entered accurately and submitted to CID within the required timeframe.

  • Maintain strict confidentiality of all guest personal information and identification documents.

  • Coordinate with Front Office, Reception, and the Duty Manager on any CID-related issues or documentation concerns.

  • Liaise with CID/Police authorities as required regarding guest registration matters.

  • Maintain accurate records and reports of check-ins, check-outs, and CID submissions for audit purposes.

  • Stay up to date with CID system updates, Opera PMS changes, and relevant guest registration regulations.

  • Assist with other CID- and Front Office-related administrative tasks as assigned by management.

Desired Candidate Profile

• Fluent in Arabic and English, both spoken and written, with the ability to translate accurately for Arabic-speaking guests.

• Accurate and efficient data entry skills with strong attention to detail.

• Working knowledge of Opera PMS and CID / Redberry systems, or the ability to learn them quickly.

• Strong reconciliation and numerical/record-checking skills to match records between systems.

• High level of accuracy and diligence when handling guest identification documents.

• Good organizational and time-management skills to meet CID submission deadlines.

• Strong communication and interpersonal skills for liaising with Front Office, Duty Managers, and CID/Police authorities.

• Ability to maintain strict confidentiality of guest personal data and identification documents.

• Basic computer literacy, including MS Office and email.

• Must be flexible to work all shifts, including weekends and holidays.