Job code: JPC - 6340

Job Role: Senior System Administrator

Location; Abu dhabi

Manage, maintain, and secure the IT infrastructure and systems to ensure reliable, secure, and efficient operation of the technology that supports the office's mandate coordinating citizen and community services, processing government initiatives, and enabling communication with federal and local authorities.

Key Responsibilities

Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting operations Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations Maintain documentation of IT assets, configurations, policies, and procedures Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field3 6 years' experience as a System Administrator, preferably in a government or public sector entity Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage Certifications such as MCSA/MCSE, Comp TIA Server+/Security+, CCNA, or ITIL are preferred Key Competencies Strong problem-solving and troubleshooting skills High attention to security, confidentiality, and data sensitivity (government/citizen data) Ability to work under government protocols and coordinate across federal/local authorities Good communication and documentation skills Ability to work independently and manage multiple priorities

Skills: as per the JD