Job description
Community Manager – Residential Properties
Dubai / Abu Dhabi | UAE
AED 17,000-20,000 per month + performance bonus | OTE AED 25,000
We are partnering with a fast-growing premium maintenance business transforming the way residential service is delivered across some of the UAE’s finest villa communities. We are looking for a hands-on Community Manager to take ownership of one community.
The Role:
You’ll run the community day to day, taking responsibility for service delivery, technical operations, the on-site team, resident relationships and the community P&L.
- Lead the day-to-day maintenance operation and field team
- Ensure planned and reactive maintenance is delivered quickly, correctly and to a high standard
- Understand technical maintenance requirements and confidently oversee engineers, technicians and contractors
- Monitor jobs from initial request through to completion and close-out
- Ensure SLAs, response times and quality standards are consistently achieved
- Manage materials, purchase orders and job completion/invoicing
- Build strong relationships with residents and estate management
- Own client retention, renewals and service standards
- Identify opportunities to grow existing client relationships
- Manage onboarding of new clients and ensure a seamless first experience
- Lead and develop the on-site coordinator and engineering team
- Take ownership of the community's operating performance and P&L
About You:
We’re looking for a strong service and operations professional with genuine technical understanding.
You may come from:
- Property or residential operations
- Luxury hospitality with a strong engineering/maintenance interface
- Branded residences
- Premium residential communities
- Technical services / maintenance operations
You'll have 5+ years' experience and be comfortable managing both people and technical operations. You don't necessarily need to be an engineer — but you do need to understand maintenance, be able to assess what good looks like, challenge technical teams when required and make sound decisions when issues arise.
You'll also bring:
- Strong operational and team leadership skills
- Experience working to SLAs and service standards
- Excellent client and resident relationship skills
- A hands-on, solutions-focused approach
- Commercial awareness and confidence with operational numbers
- The ability to stay calm and decisive when things get busy
- UAE villa-community, residential or FM experience is a strong advantage
- CAFM experience is a plus
- UAE driving licence essential
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