Supervise daily aviation manpower operations across assigned contracts, shifts, and work areas to ensure service delivery meets agreed client standards and operational requirements.
Coordinate manpower deployment and redeployment in line with operational demand, flight activity, and shift priorities.
Monitor shift performance, address service issues in real time, and escalate critical matters promptly.
Lead shift briefings, toolbox talks, task allocation, and operational handovers.
Conduct spot checks to ensure compliance with SOPs, grooming, PPE, attendance, safety, and quality requirements.
Supervise Team Leaders and frontline staff, providing coaching, guidance, and performance feedback.
Support induction, on-the-job training, and workforce development across the operation.
Act as the immediate shift-level contact for client representatives and respond to operational issues professionally and promptly.
Ensure compliance with airport authority rules, client procedures, airline standards, and company policies.
Report incidents, hazards, breaches, and service failures, and support corrective actions and investigations.
Validate attendance, timesheets, deployment logs, and daily operational records.
Prepare routine shift and performance reports for the Aviation Operations Manager.
Desired Candidate Profile
Diploma or equivalent qualification in aviation or related field.
2–3 years’ experience in aviation operations, with at least 1 year in a supervisory capacity.
Previous experience in manpower supply or aviation services in the UAE/GCC preferred.
Strong supervisory and leadership abilities.
Good communication and interpersonal skills.
Knowledge of aviation safety and ground operations standards.
Ability to manage workforce deployment in high-pressure environments.
Problem-solving skills with ability to escalate when necessary.
Fluent in English (Arabic/Hindi/Urdu / Nepalese an advantage).