Job description

Welcome and greet guests in a friendly and professional manner.

Present menus and explain food and beverage items when required.

Take accurate food and beverage orders and communicate them clearly to the kitchen and bar.

Serve food and beverages according to company standards.

Ensure tables are properly set, clean, and maintained throughout service.

Check regularly with guests to ensure satisfaction.

Handle guest requests, questions, and complaints professionally and promptly.

Process bills and payments accurately when required.

Maintain knowledge of menu items, ingredients, allergens, promotions, and daily specials.

Follow food safety, hygiene, health, and safety procedures.

Assist with opening, closing, cleaning, and preparation duties.

Coordinate effectively with kitchen, bar, hostess, and management teams.

Upsell menu items and beverages when appropriate.

Maintain a professional appearance and follow uniform and grooming standards.

Perform other duties assigned by the supervisor or management.

• Prepare and serve coffee and beverages according to company recipes and quality standards.
• Operate espresso machines, grinders, blenders, and other beverage equipment safely.
• Prepare espresso, Americano, cappuccino, latte, flat white, iced coffee, and other beverages as required.
• Ensure correct coffee extraction, milk steaming, temperature, presentation, and portion control.
• Prepare and serve hot and cold beverages, including specialty drinks.
• Take customer orders accurately and process payments when required.
• Provide friendly and professional customer service.
• Explain menu items and make beverage recommendations when requested.
• Maintain the cleanliness and organization of the coffee station, equipment, counters, and service areas.
• Clean and maintain espresso machines, grinders, and other equipment according to procedures.
• Monitor stock levels of coffee beans, milk, syrups, cups, and other supplies.
• Inform the supervisor of low stock, equipment problems, or quality issues.
• Follow food safety, hygiene, health, and safety regulations.
• Minimize waste and follow proper portion-control procedures.
• Support opening and closing procedures.
• Work closely with waiters, kitchen staff, and management to ensure smooth service.
• Maintain professional grooming, appearance, and uniform standards.
• Perform other duties assigned by the supervisor or management.

Required Skills & Qualifications

Skills

revious waiter or hospitality experience is preferred.

Good communication and interpersonal skills.

Customer-focused and positive attitude.

Ability to work under pressure in a fast-paced environment.

Good teamwork and organization skills.

Basic knowledge of food safety and hygiene.

Ability to work flexible shifts, including weekends and public holidays.

Good command of English; additional languages are an advantage.

Previous barista or café experience is preferred.

Knowledge of espresso preparation and coffee-making techniques.

Good customer service and communication skills.

Ability to work efficiently during busy periods.

Attention to detail and commitment to beverage quality.

Good teamwork and a positive attitude.

Knowledge of food safety and hygiene procedures.

Ability to work flexible shifts, including weekends and public holidays.

Good command of English; additional languages are an advantage.