Electric Buggy Operator - Talent Pool

Impact a better future

Serco:

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

Your Opportunity

Electric Buggy Operator is responsible for delivering safe, efficient, and high-quality passenger transportation services while acting as a visible ambassador of hospitality. The operator must demonstrate exceptional care, professionalism, and cultural awareness, ensuring every passenger interaction is respectful and welcoming.

This individual will report to an identified Operations Service Team Leader, with an on-duty reporting line to Serco’s on-duty zonal Operations Service Team Leader.

Key Accountabilities

• Safely transport guests across the property in full compliance with all safety procedures and service standards.
• Adhere strictly to designated routes, speed limits, and operational guidelines.
• Conduct pre-operation inspections to ensure vehicle readiness, cleanliness, and safety.
• Ensure careful and defensive driving at all times, prioritizing guest safety and comfort.
• Provide a warm, welcoming, and respectful experience, reflecting the highest standards of hospitality.
• Engage guests with a positive attitude, professional demeanor, and proactive assistance.
• Support all guest categories, including elderly guests, guests with mobility requirements, families, and children.
• Demonstrate patience, empathy, and adaptability when assisting guests with diverse needs.
• Maintain high visibility and approachability within assigned areas.
• Proactively identify guests who may require assistance rather than waiting for requests.
• Comply with all operational procedures, safety regulations, and guest service standards.
• Maintain professionalism, discipline, and adherence to operational instructions at all times.
• Report vehicle faults or maintenance issues promptly to the relevant supervisor.
• Report any unattended or suspicious items in accordance with company procedures and keep the supervisor informed.
• Work within a shift roster covering 24/7 operations, including weekends and public holidays as required.
• Complete all required training and maintain compliance with company policies and procedures.
• Promote a strong culture of Health, Safety, Quality, Environment (HSQE), and Information Security among colleagues and third parties.
• Exercise a duty of care for personal health, safety, and wellbeing, as well as that of others affected by work activities.
• Ensure compliance with the company management system, business processes, procedures, and work instructions to deliver services to the required quality standards.
• Minimum 2 years of experience in customer service, hospitality, luxury service, guest relations, or a similar guest-facing environment.
• Experience working in high-volume hospitality, leisure, retail, or customer service environments is preferred.
• Proven track record of delivering exceptional guest experiences.
• Demonstrated ability to achieve service-related KPIs and maintain high guest satisfaction levels.

Specific Requirements

• Minimum high school diploma (Bachelor’s degree preferred)
• Hospitality or customer service certification is an advantage
• Fluency in English is mandatory; Arabic or additional languages highly preferred
• Driving license from UAE or home country

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.