Job description

ROLE SCOPE

Technical Support

• Take an active role in setting up, operating, and maintaining audio, video, lighting equipment, and technical operations.
• Conduct daily checks, startup, closing procedures, preventive and corrective maintenance of AVL and Network systems around the park.
• Minimize downtime by performing preventive maintenance activities in accordance with manufacturer's requirements.
• Troubleshoot technical issues in real-time, ensuring minimal disruption to live show & events and the daily operation
• Alone or a part of a team you will support production teams, event sales teams to meet technical requirements and ensure smooth operations of shows and events and smooth running of the parks on a daily basis.
• Ensure that all corrective maintenance is performed effectively to prevent recurring issues.
• Attend briefings, training sessions, and development programs to promote personal growth.
   

Quality Assurance

• Follow best practices for equipment setup, operation, and safety whilst following the business's safety requirements.
• Conduct quality checks as required by the Maintenance Management System to maintain high standards of maintenance and operation and report any issues in a timely fashion.
• Complete and submit all preventive and corrective maintenance checklists to Team Leaders by the designated deadline.
   

Reporting

• Report any issues that occur in a time fashion to the shift supervisor.
• Report equipment faults, troubleshoot equipment and system faults.
   

Collaboration

• Foster a collaborative and innovative environment within the Entertainment technical team, supporting and guiding each other along with new team members.

QUALIFICATIONS

Essential

• High school diploma or equivalent.
• Proven experience working with audio, video, lighting, and special effects equipment in a live entertainment or event production environment.
• Electrical, Electronics, IT and IT Network experience.
• The knowledge of operating of Entertainment shows systems and show control systems are a must.
• Keen interest in technology. Familiar with latest technologies and implementation. · 
• Proven ability in troubleshooting.
• Problem solving skills.
• Able to adhere to strict timelines. 
• Clear understanding of both written and spoken English.
• Computer skills. 
• Ability to understand one line drawings and schematics.
• Able to spend long hours standing if required.
• Possess a firm knowledge of installation tools and have the ability to use them.
• Ability to lift at least 25 kg. 
   

Desirable

• Technical training or certification in Audiovisual Technology, Electrical Engineering, Information Technology, Electronics Engineering or related field Highly preferred.
• Strong troubleshooting skills and the ability to quickly diagnose and resolve technical issues under pressure.
• Theater background
• Previously worked at theme park.
• Operated audio and lighting systems for live entertainment.
• Component repairs of audio, lighting, and video equipment.
• People person who works well alone and as part of a larger team.
• Self-motivated and wants to get the job done. 
• Knowledge of show, automation, and digital signal processing is an advantage.
• Has system integration and design knowledge.