Job description

About us

Travel is a journey. At Holiday Inn, we help make it a joy. 

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. 

Holiday Inn & Suites Dubai Science Park, is looking for a meticulous Assistant Training Manager to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought-after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The newly opened Holiday Inn & Suites at Dubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.

Your day to day

We are a people-powered business, and we are looking for a passionate Training Manager who understands that culture is the key to success. The ideal candidate will be driven to create an engaging, empowering, and supportive learning environment that enables our colleagues to reach their full potential and deliver truly memorable guest experiences.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Conduct/ Assist in new hire orientation and onboarding programs, ensuring all colleagues understand IHG brand standards, hotel policies, service culture, and departmental expectations.

  
  

• Support the planning, development, and delivery of training materials, presentations, learning guides, and visual training aids to enhance colleague engagement and learning effectiveness.

  
  

• Assist in conducting Training Needs Analysis (TNA) across departments to identify competency gaps and development opportunities, and recommend appropriate learning solutions.

  
  

• Coordinate and facilitate training sessions, workshops, and development programs to strengthen operational, leadership, and service excellence capabilities.

  
  

• Support the implementation of leadership development initiatives by organizing training schedules, seminars, and development resources for supervisors and managers.

  
  

• Maintain and enhance the Departmental Trainer program by coordinating trainer activities, monitoring effectiveness, and recommending improvements to training delivery.

  
  

• Conduct training audits, service observations, and spot coaching at operational touchpoints to reinforce standards and support departmental learning needs.

  
  

• Assist in identifying high-potential colleagues and support talent development initiatives, succession planning activities, and career progression programs.

  
  

• Monitor and track individual development plans, training records, and succession planning progress in coordination with department heads.

  
  

• Promote a culture of continuous learning through coaching, on-the-job training, departmental audits, and alignment with IHG standards and hotel business goals.

  
  

• Assist and support in monitoring IHG University compliance by tracking mandatory course completion, following up on overdue learning activities, and ensuring colleagues meet required deadlines.

  
  

• Maintain training records and certification databases, monitor validity and expiry dates, and coordinate required renewals and assessments.

  
  

• Coordinate training related to new systems, equipment, SOP updates, hotel initiatives, and changes to brand standards, ensuring timely communication and implementation.

  
  

• Prepare and maintain the hotel's annual and monthly training calendars, ensuring scheduled training programs are delivered and properly documented.

  
  

• Liaise with external training providers, government authorities, and certification bodies to coordinate specialized training programs and professional development opportunities.

  
  

• Prepare training reports, attendance records, and compliance updates for management review and audit purposes.

  
  

• Monitor training resources, venues, materials, and budget utilization to ensure efficient and effective training operations.

  
  

• Support colleague engagement initiatives, recognition programs, and learning campaigns that encourage professional growth and service excellence throughout the hotel.

  
  

• Develop, coordinate, and monitor cross-training programs across departments to enhance operational flexibility, strengthen colleagues' multi-skilling capabilities, support succession planning, and ensure business continuity during peak periods, absences, and operational requirements.

  
  

• Assist the Training Manager in implementing hotel-wide learning and development strategies, projects, and corporate training initiatives.

  
  

What we need from you

Bachelor’s degree or equivalent qualification in Human Resources, Training & Development, Hospitality Management, or a related field. Minimum 4 years of experience in Learning & Development or Training, preferably within the hospitality industry, including supervisory or managerial experience.

Strong knowledge of training methodologies, talent development, performance management. Excellent communication and presentation skills, with the ability to engage, coach, and inspire colleagues at all levels. Fluency in English is essential; proficiency in additional languages is an advantage.

What we offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.