About the Position:

Wynn Al Marjan Island is currently seeking a Cabana Attendant Pool Services to join the resort s Pool Services team.

The primary duties and responsibilities of this role are:

• Greet cabana guests warmly upon arrival and provide a genuine, polished, and personalized first impression.

• Escort guests to their reserved cabanas and orient them to cabana features, amenities, and services.

• Set up and replenish cabana amenities including towels, water, refreshments, and welcome items promptly and courteously.

• Assist guests with lounger and shade positioning, special requests, and personalized cabana arrangements.

• Anticipate guest needs and proactively offer assistance before requests are made.

• Coordinate food and beverage orders for cabana guests with the relevant service teams and follow up on delivery.

• Respond to guest inquiries and resolve minor issues with professionalism, discretion, and care.

• Use guest names and preferences whenever possible to enhance personalization and recognition.

• Maintain a consistently attentive, discreet, and professional presence across the cabana and pool areas.

• Support VIP guests and cabana-specific service arrangements with discretion and attention to detail.

• Monitor guest satisfaction and communicate service opportunities or concerns to lifeguards, supervisors, and operational teams.

• Create memorable guest interactions that encourage return visits and reflect Wynn luxury hospitality standards.

• Set up, arrange, and maintain cabanas with loungers, towels, cushions, refreshments, and amenities in line with presentation standards.

• Ensure cabanas, the pool deck, and surrounding areas remain clean, organized, safe, and free of hazards throughout the day.

• Prepare cabanas ahead of reservations and reset them between guests to maintain a consistently pristine appearance.

• Monitor cabana occupancy, reservation schedules, and readiness in coordination with the Pool Concierge and leadership.

• Conduct regular walkthroughs of cabana and pool areas to monitor cleanliness, organization, guest comfort, and presentation standards.

• Assist with VIP arrivals, special requests, celebrations, and personalized cabana arrangements.

• Support daily opening, operating, and closing procedures for the cabana operation as assigned.

• Identify and report maintenance issues, equipment faults, cleanliness concerns, or guest experience opportunities.

• Ensure all guest areas maintain a luxury appearance consistent with Wynn standards.

• Assist during special events, activations, peak periods, and high-volume operating conditions.

• Maintain inventory of towels, refreshments, amenities, and cabana supplies, and report replenishment needs in a timely manner.

• Complete required checklists, track sheets, cabana reservation records, and operational documentation accurately and on time.

• Use departmental radios, communication tools, and operational applications effectively.

• Communicate operational updates, stock levels, and guest information to supervisors and colleagues.

• Maintain confidentiality of guest information and company records.

• Promote cabana rentals, daybeds, premium poolside experiences, food and beverage, and resort offerings through confident and courteous guest engagement.

• Identify opportunities to enhance guest experiences and encourage cabana upgrades, extensions, and add-on amenities where appropriate.

• Communicate cabana packages, pricing, and inclusions accurately to guests.

• Support departmental revenue initiatives through product awareness and attentive guest interaction.

• Collaborate with Food and Beverage and operational teams to maximize utilization and revenue of cabanas and premium seating.

• Support lifeguards and the Pool Services team in maintaining a safe, clean, and enjoyable cabana and pool environment.

• Maintain positive working relationships with colleagues across Pool Services, Food and Beverage, Housekeeping, Security, Resort Services, and other departments.

• Communicate guest preferences, special requests, and operational information clearly and in a timely manner.

• Participate actively in departmental meetings, briefings, training programs, and development initiatives.

• Support colleagues during peak business periods and changing operational requirements.

• Contribute to a positive, collaborative, and service-focused working environment.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• High school diploma or equivalent required; certifications in Hospitality, recreation, pool operations, or guest service-related certifications preferred

• Lifeguard, pool safety, or first aid certification is an advantage

• Lifeguard Instructor / Trainer certification and First Aid / CPR / AED Instructor certification required or strongly preferred.

• Minimum one (1) year of experience in hospitality, guest services, pool operations, beach clubs, recreation, or luxury resort operations preferred.

• Previous luxury hotel, resort, beach club, pool, or recreation guest-facing experience preferred.

• Basic knowledge of pool, seating, or guest management systems preferred.

• Working knowledge of Microsoft Office applications preferred.

• Ability to learn and effectively use departmental software, communication systems, and operational tools.

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Desired Candidate Profile

• High school diploma or equivalent required; certifications in Hospitality, recreation, pool operations, or guest service-related certifications preferred

• Lifeguard, pool safety, or first aid certification is an advantage

• Lifeguard Instructor / Trainer certification and First Aid / CPR / AED Instructor certification required or strongly preferred.

• Minimum one (1) year of experience in hospitality, guest services, pool operations, beach clubs, recreation, or luxury resort operations preferred.

• Previous luxury hotel, resort, beach club, pool, or recreation guest-facing experience preferred.

• Basic knowledge of pool, seating, or guest management systems preferred.

• Working knowledge of Microsoft Office applications preferred.

• Ability to learn and effectively use departmental software, communication systems, and operational tools.

• Familiarity with luxury hospitality service standards preferred.

• Consistently deliver service in accordance with Forbes Five-Star standards.

• Excellent verbal communication and interpersonal skills.

• Strong guest engagement and relationship-building abilities.

• Professional appearance and demeanour consistent with luxury hospitality standards.

• Strong organizational and multitasking skills.

• Ability to remain composed, courteous, and professional in a fast-paced outdoor environment.

• Strong attention to detail and awareness of guest and safety needs.

• Ability to work flexible schedules including weekends, holidays, and evenings.

• Ability to confidently engage and interact with a diverse international clientele.

• Comply with all company safety policies, procedures, and departmental standards.

• Monitor guest activity and report any safety concerns, incidents, or hazards to lifeguards or supervisors immediately.

• Support lifeguards in maintaining a safe pool and deck environment for guests, colleagues, and visitors.

• Participate in mandatory safety training and emergency drills.

• Maintain awareness of departmental emergency response procedures.

• Support compliance with health, hygiene, sanitation, and public area cleanliness standards.

• Ensure cabanas, the pool deck, walkways, and guest service areas remain free of hazards and safety risks.

• Utilize equipment, systems, and resources safely and responsibly.

• Support compliance with all local regulations and company policies.