Job description

ROLE SCOPE

• Assists in the delivery of the Entertainment program throughout the year on a day-to-day basis
• Leads the team to include on the job training, daily attendance, grooming, coaching , appraisals and personal development plans
• Task-trains colleagues in the safe operation of equipment and to follow departmental policies and procedures
• Coaches and disciplines colleagues in a fair and consistent manner to motivate and improve performance
• Coordinates execution of Entertainment offerings
• Schedules break and, if required, rotates colleagues fairly in order to ensure position coverage, increased productivity  as well as maintaining colleagues’ well-being 
• Calls shows, prepare and distribute show reports where required
• Gives performance notes as appropriate
• Assists in the audition process of potential new hires 
• Supports rehearsal processes for new and existing shows
• Coordinates special requests and both in-park and outdoor events as directed
• Oversees paperwork, checklists and documentation relating to offerings 
• Works with technical team to assure repairs are noted, logged, and completed in a timely manner
• Communicates relevant information through daily team briefings, department noticeboards and other channels as required
• Attends daily park duty manager briefings as per schedule and distribute notes
• Assigns tasks as required and checks on outcome 
• Ensures that all safety rules and procedures are being adhered to at all times
• Ensures that policies, procedures  and performance standards that are in place in the department are being adhered to
• Ensures a clean and safe operating environment and raise any defects to their managers attention
• Ensures all departmental checklists are being consistently completed, any required follow-up action is initiated and forms/records are being filed appropriately
• Deal with any internal or external customer requests and issues that are beyond the scope of their front line colleagues
• Additional duties as assigned by management

QUALIFICATIONS

Essential:

• Higher secondary or equivalent 
• Experience in a leadership position or 1 year of experience in the Entertainment industry.
• Computer skills: word, excel and power point
• Leadership skills
• Customer service
• Proficiency in English

Desirable

• Degree in Fine Arts
• 2 years of experience working in entertainment in a theme park
• Background in sound and lighting, rigging and/or show calling