Jobs / Customer Service Jobs / Customer Service Representative

Customer Service Representative

lxbfYeaa - UAE - Dubai United Arab Emirates
Employment: Full Time
  • Identify and assess customers’ needs to achieve satisfaction.
  • Utilize available resources to offer precise information in a clear and concise manner.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Create a concise report on client interaction to facilitate a swift decision-making process.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

  • Proven customer support experience.
  • Adept in using customer relationship management software to offer the best client services.
  • Good listening skills with fluent communication to address all concerns and doubts of the customers.
  • Commendable presentation skills to convey important points to the audience effectively.
  • Good time management and organizational skills that contribute to a rise in overall productivity.
  • Proficient in operating the latest versions of appropriate CRM software and Office Suite.
Apply on the Job Website
Post date: 22 July 2024
Publisher: Bayt
Post date: 22 July 2024
Publisher: Bayt