Role Profile:-

Customer Focus

Greet all customers as they enter the showroom, establish if they require the Sales or Service Department, take details, offer refreshment, if a Sales enquiry provide an initial introduction to the vehicle until customer is ready to speak to a sales consultant, introduce customer to sales consultant, if sales consultant not available continuously communicate with customer to ensure they are aware of the situation. If service enquiry/booking to personally introduce them to a Service Advisor.

Document any complaints from customers; advise the Assistant Sales Manager / Sales Manager.

Operational

Co-ordinate with the Sales Consultant regarding any customer complaints.

Check that all display cars are kept clean and that each has a spec sheet present, report any discrepancies to Sales Manager.

Provide administrative support to the Sales Supprt Executives and Receptionists when there are no customers requiring assistance.

Attend regular staff meetings using them as a basis for the communication of any ideas for improvement in processes or cost savings.

Maintain the Demo’s along with its daily log. Ensure all demo’s are clean, display vehicle specification on the dashboard and eras the previous stored data of customer after test drives.

CCTV screen at the reception desk to be utilized at all times for assurance of customer attendance at all entry points.

Experience (experience required for the job)

Customer Service experience

Proven experience in a customer-facing role dealing with a high level of customer expectation

Understanding of high level grooming standards

Skills (general job knowledge & skills)

Customer Focus - Empathy

Problem solving

Excellent verbal and written communication

Computer literacy

Education/Qualification

Diploma/Bachelors from University attested in UAE

Excellent spoken English