The Help Desk Agent provides technical support and troubleshooting assistance to end-users, ensuring seamless operation of IT systems and addressing issues related to software, hardware, and networking. This role is pivotal in delivering excellent customer service, diagnosing and resolving technical problems, and providing guidance on the use of various technologies.
Key Responsibilities:
User Support:
Respond to incoming support requests via phone, email, or chat.
Troubleshoot and resolve technical issues related to hardware, software, and networking.
Provide clear, concise, and user-friendly guidance to users of all technical skill levels.
Incident Management:
Log and track all support requests in the ticketing system, ensuring timely resolution.
Prioritize and escalate issues as needed to senior technical staff or other departments.
Please send your CV via WhatsApp to +971566053205.