• Ensure excellent discipline and grooming standards are displayed at all times while on duty.
• Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
• Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty.
• Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorized for billing.
• Generate a list of pending requests from DMIS to analyses advance workload profile.
• Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.
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