Main tasks
• Directing and delegating tasks and giving instructions to the team during the shifts.
• Checking preparations before and during the shift.
• Ensuring the progress and delivery of tasks and making sure quality standards are met in doing so.
• Train, motivate and evaluate new and existing staff.
• Promote up and cross selling to the associates.
• Respond to guest complains and questions in a timely manner.
• Evaluating the staffing requirements per shift and also make decisions when staffing requirements change during the shifts.
• Working together with other departments to supervise all tasks to be done in an efficient and timely manner.
Call
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