Role Overview The Product & Service Manager plays a pivotal leadership role in shaping, developing, and elevating the premium products and world-class services offered across Abdullah Holding Group’s global portfolio. This position ensures that all offerings reflect the organization’s commitment to ultra-luxury experiences, tailored exclusively for high-net-worth individuals (HNWIs), dignitaries, global influencers, and elite international clientele. The role requires a visionary professional capable of blending product innovation, elite service design, and luxury brand alignment to scale the group’s premium offerings across media, wellness, sports, real estate, and high-performance lifestyle sectors.Key Responsibilities1. Product Development & Innovation Lead the conceptualization, design, and launch of high-end, exclusive products and services across the Group’s global divisions. Conduct comprehensive market, competitive, and trend analysis within the luxury segment to identify new business opportunities. Collaborate with cross-functional teams (media, sports, wellness, real estate) to develop future-forward luxury offerings. Integrate innovative business models such as premium memberships, exclusive clubs, invite-only experiences, and subscription-based services.2. Service Excellence & Experience Management Develop and implement service delivery frameworks that ensure a seamless, refined, and sophisticated client journey across all touchpoints. Set and monitor service-level standards aligned with global ultra-luxury benchmarks. Work with operations and customer experience teams to elevate service execution and ensure consistency across regions. Conduct continuous improvement initiatives to enhance service personalization and exclusivity.3. Brand Alignment & Positioning Collaborate closely with marketing, creative, and communications teams to ensure offerings remain aligned with the luxury positioning of The Abdulla Holding Corp. Integrate Authority Marketing, Celebrity Branding, and Key Person of Influence (KPI) strategies into product/service frameworks. Maintain brand integrity across all product launches, client interactions, and service delivery channels. Ensure storytelling, messaging, and visual identity support the Group’s elite status in global markets.4. Performance Management & Business Growth Monitor and report on KPIs related to product performance, revenue growth, client engagement, and satisfaction. Develop and optimize premium pricing models, including tiered offerings, subscription packages, and exclusive access programs. Conduct data-driven assessments to refine features, improve service quality, and maximize profitability. Prepare performance dashboards and strategic recommendations for Executive Leadership.5. High-Value Client Relationship Management Build and nurture relationships with high-net-worth clients, international partners, and key stakeholders. Develop and manage elite client engagement programs, including VIP loyalty models, private access tiers, and exclusive event experiences. Oversee client feedback loops to ensure strategic enhancements and long-term retention. Represent the organization at high-level international events, luxury forums, and industry engagements as required.Qualifications & Professional Requirements Education & Experience Bachelor’s or Master’s degree in Business, Marketing, Luxury Brand Management, Product Management, or related fields. Minimum 5–8 years of proven experience in product or service management within luxury, lifestyle, hospitality, or high-end sectors. Experience working in global or multinational markets, preferably with elite or ultra-high-net-worth clientele. Skills & Competencies Strong strategic thinking, business acumen, and innovation-driven mindset. Ability to design and execute premium client experiences and luxury service standards. Excellent communication, presentation, and negotiation skills suitable for engaging elite clientele. Deep understanding of luxury market psychology, branding, and high-value consumer behavior. Ability to manage cross-functional teams across remote global operations. Proficiency in data-driven decision-making and modern product management tools.Success Metrics & KPIsSuccessful development and launch of new luxury products or services across divisions. Achievement of high client satisfaction and retention scores, particularly within HNWI segments. Growth in premium membership, subscription tiers, and high-value client conversions. Revenue growth and profitability metrics aligned with strategic business targets. Enhancement of Abdullah Holding Group’s luxury brand perception globally. Operational consistency and service excellence across all regions and touchpoints.Work Environment & Global Operations Operates in a hybrid remote environment coordinating with teams across UAE, USA, Europe, and global markets. Expected to collaborate with leadership teams, international partners, and high-end clients through virtual and in-person meetings. Occasionally required to travel for premium events, product launches, and executive engagements.