Job Description

Roles & Responsibilities

Job Summary

We are seeking a highly motivated and experienced Senior Engineer – NOC IP & DWDM to join our Network Operations Center (NOC). The successful candidate will be responsible for monitoring, troubleshooting, and maintaining IP/MPLS and DWDM transport networks to ensure high availability, optimal performance, and compliance with service level agreements (SLAs).

This role requires strong technical expertise in carrier-grade IP and optical transport networks, excellent analytical skills, and the ability to work effectively in a 24×7 operational environment.

Key Responsibilities

• Monitor IP/MPLS, DWDM, and optical transport networks using Network Management Systems (NMS).

• Perform proactive fault detection, alarm monitoring, and incident management.

• Troubleshoot Layer 2/Layer 3 network issues and restore services within defined SLAs.

• Diagnose and resolve DWDM, OTN, ROADM, transponder, amplifier, and fiber-related issues.

• Support routing protocols including BGP, OSPF, IS-IS, and MPLS technologies.

• Coordinate with field engineers, vendors, and internal teams for fault isolation and resolution.

• Execute planned maintenance, software upgrades, and network changes following approved MOPs.

• Perform Root Cause Analysis (RCA) for major incidents and recommend preventive actions.

• Monitor network performance and identify capacity or optimization opportunities.

• Maintain operational documentation, network records, and incident reports.

• Participate in a 24×7 shift rotation, including weekends and public holidays when required.

Required Technical Skills

IP Networking

• TCP/IP

• IPv4 & IPv6

• MPLS

• BGP

• OSPF

• IS-IS

• QoS

• VLAN

• VRF

• L2/L3 VPN

Optical Networking

• DWDM

• OTN

• ROADM

• EDFA

• Optical Power Testing

• Fiber Troubleshooting

• SDH/SONET (Preferred)

Network Management Tools

• SolarWinds

• Cisco Prime

• Nokia NSP

• Huawei U2000/NCE

• Ciena MCP

• PRTG

• Nagios

• Zabbix

• SNMP-based monitoring tools

Vendor Technologies

• Cisco

• Nokia

• Huawei

• Juniper

• Ciena

• Infinera

Desired Candidate Profile

Required Qualifications

• Bachelor's Degree in Electronics & Communication Engineering, Computer Engineering, Information Technology, or a related field.

• 5–8 years of hands-on experience in IP/MPLS and DWDM Network Operations.

• Experience working in Telecom Operators, Internet Service Providers (ISP), Managed Service Providers, or Data Center environments.

• Strong troubleshooting and analytical skills.

• Excellent verbal and written communication skills.

• Ability to perform effectively under pressure and manage critical network incidents.

Preferred Certifications

• CCNA / CCNP Enterprise or Service Provider

• Nokia NRS I / NRS II

• Huawei HCIP Datacom

• Juniper JNCIP

• ITIL Foundation

• Vendor certifications in DWDM or Optical Transport Technologies

What We Offer

• Competitive salary and benefits

• Opportunity to work on carrier-grade IP/MPLS and DWDM networks

• Professional development and certification support

• Collaborative and technology-driven work environment

• Career growth within a leading telecommunications organization