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???? We’re Hiring: NOC Coordinator | Dubai ???????????? Location: Dubai, UAE???? Department: e& – SMB???? Salary: AED 6,000 [Maximum budget]???? Employment Type: Full-Time, On-site<br>???? Join a Team That Keeps Dubai Connected! We’re looking for a NOC Coordinator to become the vital link between building management, mall management, and e& — ensuring seamless network access and top-tier service delivery across Dubai’s most iconic locations.<br>???? What You’ll Do:???? Act as the key point of contact between building/mall management and e& teams ???? Coordinate and resolve network operations and customer service issues ???? Conduct on-site visits to proactively identify and resolve operational concerns ???? Secure open NOC access for our Sales and Technical teams — enabling smooth entry across premises ???? Maintain accurate records of communications, incidents, and resolutions ???? Collaborate with technical teams to boost service quality and efficiency<br>✅ What You Bring:???? Bachelor’s degree ???? 1+ year of experience in a similar role (preferred) ????️ Excellent communication & interpersonal skills ???? Strong problem-solving mindset ???? Valid UAE driving license (must-have) ???? Familiarity with mall & building management systems (a plus!) ???? Proficiency in MS Office Suite ???? Strong organizational skills, attention to detail, and multitasking ability<br>???? Why Join Us?✨ Be part of one of the UAE’s most trusted telecom brands — e& ✨ Work across Dubai’s premier commercial and retail landmarks ✨ Grow your career in a dynamic, people-first environment ✨ Make a real impact on how businesses stay connected<br>Eligible candidates matching to the requirement will be contacted

Job Purpose<br>The Lead Solution Architect – OSS, ITSM, ITOM, Observability & AIOps is responsible for defining, evaluating, and designing intelligent operations platform architectures that enable advanced service management, operational visibility, automation, and managed services across complex ICT customer environments.<br>The role provides senior technical leadership throughout the pre-sales and solution lifecycle, translating customer business and operational requirements into scalable, secure, integrated, and future-ready architectures.<br>The position will lead platform strategy, technology evaluation and selection, solution architecture, integration design, modernization roadmaps, and technical governance across OSS, ITSM, ITOM, Observability, Automation, and AIOps domains.<br>The successful candidate will act as a trusted technical advisor to customers and internal stakeholders, helping organizations modernize their operational environments and transition toward automated, data-driven, and AI-enabled operations.<br>Key Responsibilities<br>Solution Architecture & Design<br>- Lead the end-to-end architecture and solution design of OSS, ITSM, ITOM, Observability, Automation, and AIOps platforms across complex ICT environments.- Design unified operational architectures that integrate service management, monitoring, event management, observability, automation, orchestration, analytics, and AI-driven operations.- Develop scalable and secure architectures that support enterprise and managed-service operating models.- Define end-to-end integration architectures between OSS, ITSM, ITOM, Observability, AIOps, orchestration, automation, cloud, network, security, and enterprise platforms.- Ensure interoperability between operational platforms and alignment with enterprise architecture and service management frameworks.<br>Technical Pre-Sales & Customer Engagement<br>- Lead technical pre-sales activities for OSS, ITSM, ITOM, Observability, and AIOps solutions across strategic ICT opportunities.- Analyze ITTs, RFPs, RFIs, and customer requirements and translate them into comprehensive technical architectures and solution designs.- Develop technical solution strategies, architecture proposals, solution narratives, compliance responses, and technical presentations.- Participate in customer workshops, discovery sessions, technical presentations, solution defenses, and architecture reviews.- Act as a trusted technical advisor to customers on operational transformation, service management, observability, automation, and intelligent operations.- Work closely with sales, commercial, delivery, engineering, OEM, and partner teams to develop technically viable and commercially competitive solutions.<br>Platform Evaluation & Technology Selection<br>- Evaluate and recommend OSS, ITSM, ITOM, Observability, and AIOps platforms based on customer requirements, architecture principles, operational objectives, and industry best practices.- Assess OEM and technology solutions across functionality, scalability, security, interoperability, automation capability, integration complexity, and technology roadmap.- Lead Proof of Concept (POC), Proof of Value (POV), benchmarking, and technical assessment activities to support technology selection.- Maintain awareness of emerging technologies and industry trends across intelligent operations, Gen AI/AIOps, observability, automation, and service management.<br>Intelligent Operations & AIOps<br>- Design intelligent operations architectures combining telemetry, monitoring, observability, event correlation, analytics, automation, orchestration, and AIOps.- Define solutions that improve service assurance, incident detection, event management, root-cause analysis, operational efficiency, and service availability.- Identify opportunities to automate operational processes and reduce manual intervention through orchestration, workflow automation, and AI-driven capabilities.- Define architectures supporting proactive and predictive operations across complex ICT environments.<br>Platform Strategy & Modernization<br>- Develop OSS, ITSM, ITOM, Observability, and AIOps platform modernization and evolution roadmaps aligned with customer business and digital transformation objectives.- Assess existing operational environments, identify architecture gaps, and define target-state architectures and transformation approaches.- Support customers in consolidating fragmented operational tools and transitioning toward integrated enterprise service management and intelligent operations platforms.<br>Architecture Governance<br>- Establish architecture standards, reference architectures, design principles, integration patterns, and technology governance across OSS, ITSM, ITOM, Observability, and AIOps domains.- Conduct architecture reviews and ensure proposed solutions comply with security, scalability, availability, integration, and operational requirements.- Provide technical governance throughout the solution lifecycle from pre-sales and design through implementation and operational handover.<br>Qualifications & Experience<br>- Bachelor's degree in Computer Science, Information Technology, Telecommunications Engineering, Computer Engineering, or a related discipline.- Minimum 8–10 years of relevant experience within ICT, telecommunications, systems integration, managed services, or enterprise technology environments.- Strong experience in solution architecture involving OSS, ITSM, ITOM, Observability, AIOps, or enterprise operations platforms.- Demonstrated experience leading technical pre-sales activities for complex ICT opportunities, including RFPs, RFIs, ITTs, solution workshops, and customer presentations.- Hands-on architecture experience integrating multiple operational and enterprise technology platforms.- Experience designing solutions for large-scale enterprise, telecom, managed services, or multi-domain ICT environments.- Strong understanding of ITIL/service management principles and modern enterprise operations models.- Experience evaluating OEM platforms and conducting technical assessments, POCs, and technology-selection exercises.<br>Technical Expertise<br>Candidates should demonstrate strong expertise across several of the following areas:<br>- OSS / Service Assurance platforms- IT Service Management (ITSM)- IT Operations Management (ITOM)- Enterprise Observability- AIOps and Intelligent Operations- Event Management and Event Correlation- Infrastructure and Application Monitoring- Network and Service Monitoring- Automation and Orchestration- Service Mapping and Discovery- Configuration Management / CMDB- Service Assurance and Performance Management- API and platform integration- Cloud and hybrid infrastructure operations- AI/ML-enabled operational analytics<br>Experience with leading technology ecosystems such as Service Now, BMC, IBM, Dynatrace, Splunk, Open Text/Micro Focus, Solar Winds, Elastic, Grafana, App Dynamics, New Relic, or equivalent enterprise platforms would be advantageous.<br>Key Competencies<br>- Enterprise and Solution Architecture- Technical Pre-Sales- ICT / Telecom Operations Architecture- Customer Solution Consulting- Platform Evaluation & Technology Selection- Architecture Governance- Intelligent Operations & Automation- Complex Systems Integration- Technical Proposal Development- Stakeholder and OEM Management- Strategic Technology Roadmapping- Customer-facing Technical Leadership

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Senior Digital Forensics, Incident Response &amp; Threat Hunting Specialist to join our Cyber Security team. The ideal candidate will have strong expertise in digital forensics, incident response, threat hunting, and malware investigations across enterprise environments. The role requires hands-on experience with SIEM, EDR, cloud forensics, and forensic investigation tools to identify, investigate, contain, and remediate cyber threats.</p><br><p>Key Responsibilities</p><ul><li><p>Conduct host, network, memory, and mobile forensic investigations.</p></li><li><p>Lead incident response activities including triage, containment, eradication, recovery, and post-incident reporting.</p></li><li><p>Perform proactive threat hunting using threat intelligence and the MITRE ATT&amp;CK framework.</p></li><li><p>Analyze security events using SIEM platforms such as Microsoft Sentinel and Splunk.</p></li><li><p>Develop and execute advanced KQL queries for threat detection and investigations.</p></li><li><p>Investigate endpoint security alerts using EDR solutions.</p></li><li><p>Perform malware analysis, log analysis, and packet capture analysis.</p></li><li><p>Conduct cloud forensic investigations across AWS and Microsoft Azure environments.</p></li><li><p>Automate forensic and incident response activities using Python and PowerShell.</p></li><li><p>Produce detailed technical reports and executive summaries.</p></li><li><p>Collaborate with SOC, Threat Intelligence, IT, and Infrastructure teams during investigations.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Minimum 6 years of experience in Digital Forensics, Incident Response, or Threat Hunting.</p></li><li><p>Strong knowledge of Digital Forensics and Incident Response methodologies.</p></li><li><p>Hands-on experience with EnCase, FTK, Cellebrite, Oxygen Forensics, Volatility, and other forensic analysis tools.</p></li><li><p>Experience with Microsoft Sentinel, Splunk, or similar SIEM platforms.</p></li><li><p>Strong knowledge of EDR technologies.</p></li><li><p>Advanced experience writing Kusto Query Language (KQL) queries.</p></li><li><p>Experience in host, network, cloud, memory, and mobile forensics.</p></li><li><p>Strong understanding of log analysis and packet capture analysis.</p></li><li><p>Experience with AWS and Microsoft Azure cloud investigations.</p></li><li><p>Scripting skills using Python and/or PowerShell.</p></li><li><p>Strong understanding of the MITRE ATT&amp;CK framework.</p></li><li><p>Excellent analytical, communication, documentation, and problem-solving skills.</p></li><li><p>Ability to manage multiple incidents simultaneously in a fast-paced environment.</p></li></ol><br><p>Preferred Certifications</p><ul><li><p>GCFA</p></li><li><p>GCFE</p></li><li><p>GCIH</p></li><li><p>GNFA</p></li><li><p>GCIA</p></li><li><p>CHFI</p></li><li><p>EnCE</p></li><li><p>Microsoft SC-200</p></li><li><p>Splunk Certified Power User/Admin</p></li><li><p>AWS or Azure Security Certifications</p></li></ul><p></p></section>