Job Description

Roles & Responsibilities

We're hiring a Desktop Support Engineer to provide first- and second-line IT support to end users at our office. You'll handle hardware/software troubleshooting, device setup, and general end-user technical support to keep our teams productive.

Key Responsibilities

• Provide desk-side and remote support for laptops, desktops, printers, and peripherals

• Install, configure, and maintain Windows/macOS operating systems and standard business applications

• Manage user accounts, permissions, and access via Active Directory / Google Workspace / M365

• Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN) for end users

• Set up new hire equipment and manage IT asset lifecycle (issue, return, disposal)

• Log, track, and resolve tickets within SLA using [ticketing system]

• Escalate unresolved issues to Level 2/3 support or vendors as needed

• Maintain documentation of common issues and resolutions (knowledge base)

Desired Candidate Profile

• [2–4] years of experience in desktop/end-user IT support

• Strong knowledge of Windows 10/11 (macOS a plus), Microsoft Office/365, basic networking

• Experience with ticketing tools (ServiceNow, Freshservice, Zendesk, or similar)

• Good communication and customer service skills — comfortable working directly with non-technical staff

• Basic hardware troubleshooting (RAM, HDD/SSD swaps, peripherals)

• Certifications such as CompTIA A+, ITIL Foundation are a plus

• English proficiency [add local language requirement if applicable]

What We Offer

• [Salary/benefits — health insurance, transport, etc.]

• Career growth path toward Systems Administration / Network Engineering

• Supportive, collaborative IT team environment