On-site Full Time

AI Ittihad AL Dowali Insurance Services -

UAE , Dubai

--

Experience 1 - 4 Years

Salary $501 - $2,000

Employment Full Time

Gender Any

Education Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers, Electronics)

Category Information Technology

Industry Insurance

Provide L1 and L2 technical support via phone, email, remote desktop, and in person.
Diagnose and resolve hardware, software, operating system, printer, and network issues.
Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals.
Set up and manage user accounts, passwords, and permissions in Microsoft Active Directory and Microsoft 365.
Configure and troubleshoot email clients such as Microsoft Outlook.
Provide remote support using remote access tools.
Log, track, prioritize, and resolve incidents through IT service management (ITSM) ticketing systems.
Troubleshoot LAN/WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP connectivity issues.
Install, update, and troubleshoot Windows operating systems and business applications.
Perform software installations, patch management, and antivirus updates.
Maintain IT asset inventory and documentation.
Escalate unresolved issues to L3 support or relevant vendors.
Support onboarding and offboarding activities, including device setup and account provisioning.
Ensure compliance with IT security policies and best practices.
Document solutions and contribute to the internal knowledge base.

Desired Candidate Profile

Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
1–4 years of experience in IT Help Desk or Desktop Support.
Strong knowledge of Windows 10/11 administration.
Experience with Microsoft 365 administration.
Knowledge of Active Directory, Group Policy, DNS, DHCP, and TCP/IP.
Basic networking concepts, including switches, routers, and VPN.
Experience with ITSM tools such as ServiceNow, Jira Service Management, or ManageEngine ServiceDesk.
Familiarity with remote support tools.
Hardware troubleshooting for desktops, laptops, printers, and mobile devices.
Basic understanding of virtualization technologies such as VMware or Hyper-V.
Excellent troubleshooting and analytical skills.
Strong communication and customer service abilities.
Problem-solving and analytical thinking.
Customer-focused approach.
Time management and prioritization.
Team collaboration.
Attention to detail.
Ability to work under pressure and meet service level agreements (SLAs).

Provide L1 and L2 technical support via phone, email, remote desktop, and in person.
Diagnose and resolve hardware, software, operating system, printer, and network issues.
Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals.
Set up and manage user accounts, passwords, and permissions in Microsoft Active Directory and Microsoft 365.
Configure and troubleshoot email clients such as Microsoft Outlook.
Provide remote support using remote access tools.
Log, track, prioritize, and resolve incidents through IT service management (ITSM) ticketing systems.
Troubleshoot LAN/WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP connectivity issues.
Install, update, and troubleshoot Windows operating systems and business applications.
Perform software installations, patch management, and antivirus updates.
Maintain IT asset inventory and documentation.
Escalate unresolved issues to L3 support or relevant vendors.
Support onboarding and offboarding activities, including device setup and account provisioning.
Ensure compliance with IT security policies and best practices.
Document solutions and contribute to the internal knowledge base.

Desired Candidate Profile

Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
1–4 years of experience in IT Help Desk or Desktop Support.
Strong knowledge of Windows 10/11 administration.
Experience with Microsoft 365 administration.
Knowledge of Active Directory, Group Policy, DNS, DHCP, and TCP/IP.
Basic networking concepts, including switches, routers, and VPN.
Experience with ITSM tools such as ServiceNow, Jira Service Management, or ManageEngine ServiceDesk.
Familiarity with remote support tools.
Hardware troubleshooting for desktops, laptops, printers, and mobile devices.
Basic understanding of virtualization technologies such as VMware or Hyper-V.
Excellent troubleshooting and analytical skills.
Strong communication and customer service abilities.
Problem-solving and analytical thinking.
Customer-focused approach.
Time management and prioritization.
Team collaboration.
Attention to detail.
Ability to work under pressure and meet service level agreements (SLAs).