Maintain a daily handover communication with colleagues or partners to ensure necessary customer shopping experience issues are monitored and resolved
Minimum 3 years of retail experience of any retail establishment
Help set up a consumer’s new client products and offer personalization.
Support customer training session and to help customer expands their passion and potential.
To take ownership to address any consumer complaints personally with high professionalism.
Ensure proper handover if required and always partner with your supervisor to provide appropriate solution.
Strong communication skills to converse freely and comfortably with small groups as with individual consumers.
Desired Candidate Profile
- Bachelor's degree in Human-Computer Interaction, Psychology, Business, Design, or a related field.
- Minimum of 5 years of progressive experience in customer experience, user research, or service design.
- Proven ability to conduct qualitative and quantitative user research and synthesize findings into strategic recommendations.
- Proficiency in UX/UI design principles, journey mapping tools, and prototyping software.