• Serve as the first point of contact for customers, addressing inquiries and resolving issues efficiently to enhance customer satisfaction.
• Utilize CRM software to track interactions, ensuring accurate documentation of customer requests and follow-ups.
• Identify customer needs through active listening and provide tailored solutions that foster long-term relationships.
• Conduct thorough product knowledge sessions to assist customers in making informed purchasing decisions.
• Collaborate with cross-functional teams to escalate and resolve complex customer concerns swiftly and effectively.
• Monitor customer feedback channels and proactively address recurring issues to improve overall service quality.

Desired Candidate Profile

• 1-3 years of experience in customer service or a related field, showcasing a solid understanding of customer care dynamics.

• Experience in the hospital/hospitality industry is a plus.

• Bilingual candidates are highly preferred; fluency in English and Arabic language

• Excellent verbal and written communication skills

• Empathy and patience are key personal qualities, enabling the executive to handle customer gracefully.

• Ability to work in a fast-paced environment while maintaining attention to detail and delivering high-quality service.

• A proactive approach to problem-solving, with a track record of taking initiative to improve customer experiences.

• Preferring candidate with Own Visa