Company Description Steel Kitchen L. L. C. specializes in designing commercial kitchens and supplying high-quality, affordable commercial kitchen tools and equipment. The company serves clients across the GCC region, including the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait, as well as customers worldwide. Steel Kitchen L. L. C. focuses on delivering cost-effective solutions for restaurants, hotels, and other foodservice businesses. Team members work in a fast-paced, customer-focused environment with opportunities to support both regional and international clients.
Role Description This is a full-time, on-site Online Customer Service role based in Dubai, United Arab Emirates. The Online Customer Service Representative will respond to customer inquiries through email, chat, and phone, providing accurate information about products, orders, and services. Responsibilities include resolving customer issues, processing order updates, coordinating with internal teams (sales, logistics, and technical support), and maintaining clear records of all interactions. The role also involves following up on open cases, supporting customers with website navigation, and contributing feedback to improve the overall customer experience. The successful candidate will handle multiple requests simultaneously while maintaining a professional, courteous, and solution-oriented approach.
Qualifications
Strong Customer Service and Customer Support skills, with a focus on timely, accurate responses. Ability to enhance Customer Experience and maintain high Customer Satisfaction levels through empathetic, solution-driven communication. Professional Phone Etiquette and clear, concise written communication for email and chat interactions. Proficiency in using online customer service tools, CRM systems, and basic office software. Previous experience in customer service, preferably in e-commerce, retail, or B2B environments. Fluency in English; additional languages commonly used in the GCC are an advantage. Strong problem-solving skills, attention to detail, and ability to work in a fast-paced setting. High school diploma required; a diploma or degree in Business, Communications, or a related field is an advantage.