• Hospital Administration Management

  • Oversee the overall administration and day-to-day operations of the hospital, ensuring smooth coordination across all departments.

  • Support hospital leadership in achieving strategic and operational objectives through effective planning and execution. Participate in long-term strategic planning alongside hospital leadership.

  • Monitor financial governance by ensuring appropriate KPIs, budget management, cost control, and identifying opportunities for revenue enhancement through analysis and interpretation of financial and operational data.

  • Continuously review operational effectiveness and implement process improvements to enhance patient flow, operational efficiency, and patient satisfaction.

  • Champion digital transformation, automation initiatives, and operational excellence across the hospital.

  • Prepare operational reports, dashboards, and performance updates for senior management.

    
    

  Revenue Cycle Management, Billing & Insurance 

  • Oversee the complete Revenue Cycle Management (RCM) process.

  • Supervise cash and insurance billing operations for both Outpatient (OP) and Inpatient (IP) services.

  • Ensure timely and accurate billing in accordance with payer guidelines and contractual requirements.

  • Supervise insurance approvals, medical coding, claim submissions, resubmissions, payment follow-up, and collection activities.

  • Monitor claim rejection trends and implement corrective measures to improve collection efficiency.

  • Monitor daily revenue collections and ensure achievement of revenue targets.

  • Review monthly revenue projections and analyze financial performance.

  • Generate and review doctor-wise revenue, productivity, disconnected bills, pending cash bills, and collection reports.

    
    

  Medical Records Management 

  • Supervise the Medical Records Department (MRD) and ensure the accuracy, confidentiality, and completeness of patient records.

  • Ensure effective data management processes and compliance with medical record standards.

  • Monitor MRD KPIs and implement corrective actions where required.

  • Ensure timely submission of DHA Statistical Reports, DARS reports, and other regulatory submissions.

  • Operational Resource Management (Should this team report to him?) No

  • Oversee hospital scheduling processes to maximize utilization of doctors, staff, facilities, and operational resources.

  • Supervise Operation Theatre (OT) scheduling, utilization, and resource optimization.

  • Coordinate OT activities with surgeons, nursing teams, and other departments to maximize efficiency.

    
    

  • Clinical Systems & Information Management

  • Oversee implementation, optimization, and utilization of Hospital Information Systems (HIS) and Electronic Medical Records (EMR).

  • Coordinate with departments for HIS service additions, billing configuration, pricing updates, and operational support.

  • Ensure accurate implementation of services, tariffs, and pricing within hospital systems.

  • Collaborate with IT and Operations on system enhancements, upgrades, and digital initiatives.

  • Generate administrative and operational KPI reports including admissions, discharges, patient wait times, billing performance, revenue analysis, and operational bottlenecks.

  • Analyze and interpret operational and financial data to support business decisions.

    
    

  • Human Resources Coordination

  • Provide operational HR support at the hospital level.

  • Coordinate employee onboarding, joining formalities, system access, and operational readiness.

  • Supervise attendance management across departments.

  • Prepare OT staff overtime calculations and caregiver deployment/utilization reports.

  • Coordinate workforce planning, staffing requirements, employee performance matters, and operational manpower requirements with HR.

  • Finance Coordination

  • Provide operational support to the Finance Department.

  • Monitor daily cash collections, cash flow, and petty cash management.

  • Prepare doctor revenue-sharing, contractual payments, and incentive calculations in accordance with contractual agreements.

  • Generate monthly incentive reports for doctors, PR staff, and contracted personnel.

  • Coordinate with Finance to ensure timely payment processing, reconciliations, and financial reporting.

    
    

  • Compliance & Quality Assurance

  • Ensure compliance with UAE healthcare regulations, DHA, DOH, MOHAP requirements, accreditation standards, and hospital policies.

  • Conduct regular audits of administrative processes, medical records, billing, and operational functions.

  • Monitor departmental KPIs and operational performance indicators.

  • Lead quality improvement initiatives that enhance operational efficiency, patient safety, compliance, and patient satisfaction.

  Identify operational risks and implement corrective and preventive actions.

Desired Candidate Profile

• Bachelor’s degree in healthcare administration, Business Administration, or related field.

• Master’s degree preferred. 

Additional certification relevant areas - desirable