Job description

Job Role

The Human Resources (HR) Officer at New Royal Medical and Dental Center (NRMDC) acts are the primary liaison between the medical center management and the center’s medical and non-medical staff on all day-to-day HR operations. This role will oversee strict local healthcare licensing compliance, visa process management, and employee relations. The successful HR Officer will help shape positive organisational work culture by supporting the management vision on building a high quality workforce, employee development and staff retention, and aligning HR initiatives with the center’s overall business needs. This full-time role reports in person to the Center Manager and the NRMDC Senior Management Team (SMT).

Key Responsibilities

Healthcare Licensing & Legal Compliance

• Regulatory Compliance: Verify employee files and match requirements from bodies like the Ministry of Health and Prevention (MOHAP)] and the Ministry of Human Resources and Emiratisation (MOHRE), maintain up to date personnel records.
• Credential Verification: Keep up to date records of valid licenses, Continuing Medical Education (CME) requirements, Life Support Cards (BLS) and vaccinations compliance documentation for medical staff, and liaise with staff on timely renewal of the credentials.
• Labor Law Adherence: Ensure all HR workflows strictly follow the latest UAE Labor Laws.
• Audit Readiness: Maintain files systematically to prepare for sudden internal and external quality audits.

Recruitment Support

• End-to-End Hiring: Liaise with the SMT on identifying recruitment needs.
• Candidate Communication: Arrange final medical evaluations, gather documentation for candidate onboarding, and process candidate feedback.

Emiratization Knowledge

• Nafis Portal Management: Oversee registration, job postings, and tracking of UAE national candidates using the official Nafis platform.
• Quota Compliance: Monitor and implement the center's hiring strategies to meet the specific MOHRE Emiratization targets and deadlines.
• Subsidy Tracking: Assist UAE national employees in claiming eligible financial allowances, pensions, and training benefits via government programs.
• Retention Programs: Initiate and track career development plans tailored to retaining local Emirati talent at the center.

Onboarding & Visa Processing

• Government Liaison: Connect with the center's Public Relations Officer (PRO) to quickly process new employment visas, residency updates, and identity cards.

Payroll Support & Employee Data

• System Updates: Input accurate updates into the database including leave requests, sick days, and internal department shifts.
• Payroll Input: Pass verified attendance sheets, penalty adjustments, and bonus details to the finance team before monthly cutoff dates.
• Staff Benefits: Coordinate health insurance additions and other staff benefits, oversee policy updates in liaison with the SMT.

Employee Relations & Performance

• Conflict Resolution: Serve as an objective mediator to settle employee disputes, notifying the SMT while keeping employee discussions fully confidential outside of the HR realm.
• Evaluations: Help coordinate annual performance cycles with department heads and assist with documentation and record keeping.

Staff Wellbeing, Morale, & Engagement

• Wellbeing Programs: Design and roll out mental, physical, and emotional health initiatives tailored for medical and administrative staff.
• Work Spirit & Culture: Implement proactive strategies to boost workplace morale, and foster a collaborative, positive workplace culture.
• Event Coordination: Plan and execute corporate staff events, including team-building activities, cultural celebrations (e.g., UAE National Day, Eid, end of year/New Year’s Day event), and annual staff appreciation galas.
• Feedback Loops: Conduct regular employee satisfaction surveys, collect staff feedback and engagement data, and propose actionable solutions to executive management.
• Recognition Schemes: Manage employee recognition programs (example, Employee of the Month) to reward exceptional performance.

Skills

Candidate Requirements

Credentials and Experience

• Degree: Degree in Human Resources, or related.
• Experience: Minimum of 2 to 4 years of HR experience in a hospital or medical center setting.
• Industry Focus: Prior background working directly within a UAE hospital, clinic, or specialized diagnostic center is highly preferred.

Skills and Knowledge

• Labour Law knowledge: Strong working knowledge of current UAE Labor Laws and heath authority regulations.
• Communication skills: Excellent written and spoken English mandatory.
• Tech Literacy: Practical capability using HR & payroll platforms and software suites like Microsoft Office, Google Workspace.
• Personal Traits: Outstanding organizational abilities, attention to detail is a must. Empathy, approachability and active listening to handle employer and employee perspectives and build strong rapport is a plus. Problem solving mindset with strong ethical standards for handling sensitive medical personnel data is required.