The primary purpose of this role is to achieve and exceed sales and profitability targets by delivering exceptional customer experience that aligns with the brand.

Roles and Responsibilities

• Present and demonstrate the product range to meet individual customer needs and expectations.
• Ensure that the entire customer journey, including quotations, offers, test drives, and reviews, aligns with brand standards.
• Make vehicle deliveries a memorable experience by providing comprehensive explanations of all features and benefits.
• Collect and compile market data on competitive brands to support business planning and decision-making.
• Develop and maintain relationships with existing and potential customers through ethical sales methods and personalised interactions.
• Ensure the accurate processing of all paperwork and documentation in compliance with company policies and procedures.
• Adhere to pricing structures and administrative requirements to maintain consistency and transparency.
• Liaise with banks and insurance companies to secure favourable deals for both customers and the company.
• Ensure timely receivables from the market, minimising financial risks and maintaining cash flow efficiency.
• Work closely with Service, Parts, Finance, and New Car Sales departments to ensure a seamless customer experience.
• Maintain high professional standards of communication with customers before, during, and after the sales process.
• Stay updated with product knowledge, industry trends, and competitor offerings to provide informed recommendations.
• Comply with company policies, procedures, QMA and ISO standards, as well as Health & Safety regulations and the ethical code of conduct.
• Ensure adherence & compliance to policies, procedures, ISO standards, Health & Safety requirements, ethical code of conduct & values.

Key Accountabilities

• Achieve and exceed sales and profitability targets through effective sales strategies and customer engagement.
• Effectively leverage the sales contact management system to efficiently track and manage prospective customer interactions.
• Deliver tailored presentations and demonstrations of the product range in alignment with each customer's unique needs.
• Continuously maintain high customer satisfaction and retention levels.
• Explore and create new sales opportunities to improve market penetration in both existing and new segments.
• Utilise the company’s database for prospecting, repeat sales, and customer referrals to drive business growth.
• Handle customer complaints professionally, ensuring timely resolution and corrective action.
• Promote the brand by actively participating in marketing initiatives and ensuring consistent brand experience.
• Continuously seek opportunities for personal and professional development.

Qualifications/Requirements/Experience

• High school diploma or equivalent (Bachelor’s degree in Business, Marketing, or a related field is a plus).
• Valid driver’s license.
• Previous experience in automotive or luxury sales (preferred).
• Exceptional communication and interpersonal skills to engage high-end clientele.
• Strong negotiation, closing, and relationship-building abilities.

Experience (Years of experience, Sector, Local /International)

• 2–3 years in automotive sales or luxury retail.
• Local market knowledge is essential; experience with premium/luxury brands is a strong advantage.
• Strong sales performance history and passion for luxury vehicles is essential.

Please note that only shortlisted candidates will be contacted. Thank you for your interest in joining AGMC.