Position: Lead Qualification & Distribution Executive

Department: Sales / Lead Management

Location: Dubai, UAE

Industry: Real Estate

Employment Type: Full-Time

Reporting To: Admin / Sales Manager

Job Summary

We are looking for a Lead Qualification & Distribution Executive to manage and qualify incoming property leads received through Property Finder, Bayut, Dubizzle, and other marketing channels.

The selected candidate will work as part of the Central Lead Desk, where all incoming leads will be received through the company's dedicated central contact number. The candidate will contact potential clients, understand and qualify their requirements, record accurate information, assign the lead to the appropriate sales agent, and monitor follow-ups to ensure timely customer handling.

Key Responsibilities

Lead Management

• Monitor and receive all incoming leads through the company's designated central number and lead management system.

• Handle leads received from Property Finder, Bayut, Dubizzle, WhatsApp, website, social media, and other sources.

• Respond to new leads promptly through calls and WhatsApp.

• Maintain an organized record of all incoming leads.

Lead Qualification

• Contact customers to understand their exact property requirements.

• Collect and verify key information such as:

• Property type

• Buy / Rent requirement

• Location preference

• Number of bedrooms

• Budget

• Furnished / Unfurnished preference

• Ready / Off-plan requirement

• Move-in or purchase timeline

• Preferred property features

• Customer's preferred communication time

• Identify the customer's level of interest and urgency.

• Maintain accurate and complete lead information in the CRM/system.

Lead Distribution

• Assign qualified leads to the appropriate sales agent based on property requirement, location, availability, specialization, and internal allocation rules.

• Forward the agent a clear summary of the customer's requirement along with the lead contact details.

• Ensure that no qualified lead remains unattended or unassigned.

• Maintain proper records of which agent received each lead and when.

Follow-Up & Monitoring

• Monitor whether the assigned agent has contacted the customer within the required response time.

• Follow up with agents regarding pending or unattended leads.

• Maintain regular follow-up records and update lead status.

• Reassign leads when required according to company policy.

• Follow up with customers where necessary to check whether their requirement has been addressed.

• Escalate delayed, missed, or poorly handled leads to the concerned manager.

Reporting & CRM Management

• Keep CRM/lead management records updated at all times.

• Prepare daily and weekly reports covering:

• Total leads received

• Leads qualified

• Leads assigned

• Agent-wise lead distribution

• Contacted / Not Contacted leads

• Follow-up leads

• Viewing appointments

• Converted leads

• Lost / Unqualified leads

• Track lead response time and follow-up performance.

• Maintain accurate source-wise and agent-wise lead records.

Required Skills & Qualifications

• Minimum 1–2 years of experience in lead management, customer service, telesales, real estate, or a similar role.

• Experience in Dubai real estate will be an advantage.

• Excellent verbal and written communication skills.

• Good telephone and WhatsApp communication skills.

• Strong customer-handling and questioning skills.