Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

The Butler Supervisor is responsible for supervising the Butler team and ensuring the delivery of personalised, anticipatory, and exceptional guest experiences in line with Sofitel Dubai The Palm’s luxury standards. The role requires strong leadership, attention to detail, and a genuine passion for hospitality, ensuring every guest receives attentive and seamless service throughout their stay.

• Supervise, guide, and support the Butler team in delivering exceptional and personalised guest services.
• Ensure all guest requests, preferences, and special arrangements are handled promptly and professionally.
• Coordinate VIP arrivals, departures, special occasions, and personalised in-room amenities.
• Maintain close communication with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest experiences.
• Monitor daily Butler operations, room assignments, guest profiles, and service standards.
• Conduct regular briefings, coaching sessions, and on-the-job training to maintain service excellence.
• Handle guest feedback, complaints, and special requests professionally, ensuring timely resolution and guest satisfaction.
• Ensure compliance with hotel policies, brand standards, grooming guidelines, and health and safety procedures.
• Monitor the presentation, cleanliness, and readiness of guest rooms and Butler service areas in coordination with the relevant departments.
• Maintain accurate guest preference records and ensure confidentiality of guest information.
• Support the Butler Manager in team scheduling, performance monitoring, and operational planning.
• Promote Sofitel’s French art de vivre, Heartist culture, and commitment to creating memorable luxury experiences.

• Diploma or degree in Hospitality Management or a related field is preferred.
• Previous experience in luxury hospitality, preferably in Butler services or Front Office operations.
• Previous supervisory experience in a five-star hotel or luxury resort is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership, organisational, and problem-solving abilities.
• Ability to anticipate guest needs and deliver personalised service with professionalism and discretion.
• Excellent command of English; additional languages, particularly French or Arabic, are an advantage.
• Well-groomed, guest-oriented, and committed to maintaining the highest standards of luxury hospitality.
• Flexible to work shifts, weekends, and public holidays as required.